Question about Kirby Ultimate G Bagged Upright Vacuum

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Suction? Hi there, when I turn the vacuum on and place my hand under the roller brush, there is very little suction. Could something be wrong?

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  • laurensegal May 21, 2008

    thanks.

  • woosasa Jan 16, 2009

    I have a suction problem it won't pick much up. I bought a new belt, cleaned out the bag, and for some time now it just hasn't been like the day we brought it home a year ago. We have 3 dogs and the old Kirby we have pulls up all the hair pretty much as it passes over it. What else could be wrong and how can it be fixed. I checked all connections from front to foot on the bag. All seals look good, impeller looks good nothing is broke off or chipped. Thanks!

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  • 1,673 Answers

You won't feel a great deal of suction like you tried to do it. But look at the fan, if it isn't worn down, and the bag fills with air when you turn it on, then the suction should be ok. If you haven't changed your belt in awhile, I am sure that it is stretched and is having trouble turning the brush roll.

Posted on May 21, 2008

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It could be something has the hose constricted... You might want to do a little more cleaning inside other than just changing the bag... Have you seen the cat lately? Also check the roller brushes to see if they have something like string wrapped around the ends.
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Brand new dyson DC40 has no suction at bottom


Hi Marin, it's Jack at Dyson.

DC40 is a powerful mid-size Dyson upright vacuums, and we wouldn't expect you to have any concerns about performance on hard flooring or carpet. As long as the machine is used and maintained as described in the User guide we would not anticipate a change in performance, and we're on hand to help if Dyson owners need assistance.

It's important to note that for effective pickup, the cleaner head needs to form a close seal with the floor surface. Simply placing a hand under the cleaner head does not give an accurate idea of suction as you're not creating a seal, as you would be when you place your hand right across the end of the wand or hose. If you turn on and recline the vacuum, turn off the brush bar then lower the cleaner head onto something like a sheet of newspaper, you should see the newspaper held tightly against the soleplate by the vacuum's powerful suction.

We're keen to discuss this with you, and to help ensure your DC40 is working as well as it should be. Please email your full contact details to my colleagues at askdysonUS@dyson.com, and one of our experts will be in touch as soon as possible to provide further assistance.

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What do to if keeps spitting things out even if new bag is in?


It sounds like the roller brush is going, but the vacuum isn't working, i.e., no suction.
If you have a canister vacuum, disconnect wands from hose and place hand at end of hose. If there is suction, it's fine. If not, disconnect hose from vacuum, turn on vacuum, and hold hand to intake. If there's suction here, then the hose must be clogged; or holey hose can result in greatly reduced suction.
If it's an upright, the hose could be clogged. Or the fan broken, which would also result in no suction. It would help to know what model you have.

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I took the vacuum apart and cleaned it. Now there is an odor coming from the round filter and the vacuum is not picking anything up.


  • hi there
  • Does the odor smell like burnt rubber....if so you may have burned out the belt which is common. The filter can smell if you have pets and the machine will blow the odor back in to the room after the filter gets older.Check to see that the roller brush is spinning when it is turned on if not shut it off and try to turn it manually with your hands. If it turns very easily the belt gone if it is almost impossible to turn you need a new roller brush.You can replace the filter to help with the smell but if it is the belt you smell it will go away in time. Also make sure that you have the container on perfectly as if it is not it will not create a perfect seal and you will have very little suction. The other thing you can check is the hose to see if the suction is good through it. If the hose has good suction then the power head may be plugged with something and you will need to get a screwdriver and take the bottom plate off the same way as if you were changing the belt and then you can look for a blockage as well as access the belt and roller brush. I hope this was helpful to you ...good luck

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hi,
f your motor got too hot there is a motorguard switch on there and it has to cool down before it will come back on.check under the vacuum and see if you can turn the brush roller by hand,unplug first.if it turns real freely then the belt is broke.if you can't turn it at all then the brush roller is either jammed or the bearings on the brush roller are froze up.and if thats the case, that will cause your motor to overheat and shut down.if the brush roller and belt are ok then the brushes on the motor might be going bad....
http://www.wikihow.com/Fix-a-Vacuum-Cleaner
.... hope this has helped you... thanks...

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1 Answer

My Kirby Ultimate G does not have enough suction to pick up pet hair. Is there anyway this can be corrected? I felt under the vacuum when it was running, the roller is running, but I felt very little...


An Ultimate G has lots of suction. If you turn on your vacuum and the bag immediately inflates - that is how you can tell if your Kirby is moving air (suction). There is a more modern brush that came out with the Ultimate G Diamond and the Sentria that has stiffer bristles that dig up pet hair better.

Another way to test the suction is to spread some baking soda onto a hard floor and vacuum it up - you can see how much suction your Ultimate G has, or take off the vacuum head and put on a hose and test the suction at the end of the tube.

Ways to increase your Ultimate G cleaning efficiency. Take off the vacuum head and remove the brush roller. Attach your hose attachment and **** vacuum out the head. Put on a new belt, and remove any hair and or string or threads that may be wrapped around the brush roller. Put the roller back on and on the ends of your roller you will see that the ends spin and have numbers on them. If your vacuum brushroll is original - you could have your bristles rather worn and so you can align the #3 on BOTH sides of the brushroller. This would be a good time to consider upgrading to the Sentria Brush.
Remove the bag, and replace with the CLOTH Kirby bag. It has the best filtration and it has the best airflow (which increases what you are referring to as suction). If you want to go the cheap route - at least get the paper Micron Magic with HEPA filtration (but it has slightly less air flow)
Remove the side mini emptor from the vacuum and check to see if there is anything clogged up on either the vacuum or the mini-emptor.
If your engine is running and inflating the bag and you replace the belt, the brush roller and to the cloth dust bag - your vacuum should pretty much run like a brand new Sentria Vacuum. Your vacuum system is outstanding, but may benefit from a little TLC if you have been neglecting it.

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