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Some faxes I received have half the page printing in solid black or with lines through it.

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This sounds like a noise problem. Call your phone company and have them test your phone line for noise. If you have DSL, and do not have the filter - then you will need to obtain one of those. The filter converts DSL lines to regular phone signals, because the DSL has extra stuff on it.

With it being only some of the faxes, it could be the sending fax that has the noise too. If your line is clean and it is not the DSL filter, then ask the sender to have their line tested.

Posted on May 20, 2008

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Brother MFC-9840 poor print quality.


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Its a problem with scaner unit. Reports are being printed out, and do not pass trough scaner, because of thath report is Ok.

If the fax is still under warranty, go to warranty provider service.

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First make sure your line cable is plugged into the correct place. Most Brother machines have a plug for Line and a plug for Extension (EXT), make sure it's plugged into "Line".

Go into the menu on your Brother machine and select Fax, then Setup Receive and then select Easy Receive. This will usually solve most recieve problems.
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If you have distinctive ring, make sure you have it set up in the machine. There is a section in the owners manual for setting up discinctive ring.

If the machine grabs the line and goes through the motions but nothing comes out on the page (no black print) then make sure you are using a Brother ink cartridge (not refilled or generic) and print out the test page using the "ink" button. Allow the machine to clean a few times and see if the test page prints out correctly. If you are using refills or a generic black, you might have premanently damaged the print head. In this case take it to a service centre to have the head tested.

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It sounds like the CIS (scanner) has failed in both machines. Its no generally not a common problem. I would change one every six months if I was lucky.

It may point to something in your environment. I have have seen rust build up on the contacts of the scanner cause this problem. So if you have high moisture or are close to the ocean this maybe a problem.

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First make sure your line cable is plugged into the correct place. Most Brother machines have a plug for Line and a plug for Extension (EXT), make sure it's plugged into "Line".

Go into the menu on your Brother machine and select Fax, then Setup Receive and then select Easy Receive. This will usually solve most recieve problems.
Brother machines come with s default of 4 rings before they will answer, make sure none of your other devices (such as an answering machine) are set to a lower number of rings or the fax machine will never grab the line.

If you have distinctive ring, make sure you have it set up in the machine. There is a section in the owners manual for setting up discinctive ring.

If the machine grabs the line and goes through the motions but nothing comes out on the page (no black print) then make sure you are using a Brother ink cartridge (not refilled or generic) and print out the test page using the "ink" button. Allow the machine to clean a few times and see if the test page prints out correctly. If you are using refills or a generic black, you might have premanently damaged the print head. In this case take it to a service centre to have the head tested.

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