Question about Compaq Presario 5000 PC Desktop

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My HP computer keeps crashing

I have a Compaq Presario G6350us, serial number MX24929716. When on line for any where from 20 minutes to an hour, the computer stops. The monitor is still on but blank. I cannot turn the compure off except by turning the power strip off. After a few minutes I turn the power strip back on and power up the computer. Then it crashes again as above. Can this be fixed?

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  • momrene May 20, 2008

    We did all this. I have put a small fan pointed into the opening of my computer desk so that it blows into computer. This doesn't seem to make any difference. Thank you for your help

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Could be an overheating issue. Open it up and clean it out with canned air. Blow all the dust out of the fans and heat sink.

Posted on May 20, 2008

  • Joe Mama
    Joe Mama May 20, 2008

    Ok, the next thing is a hardware failure.

    It could be that your fan isn't running at the proper RPM level. Download this program: speedfan
    Use it to monitor your temperatures and the speed of your fans.





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No.

When Windows is put on a computer it assigns hash values to certain major hardware components;

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Instead, I would like to post that you can get the Restoration Disk, for your Compaq.

THE disk.

On the back of the desktop is the Serial Number in a white Service Tag. S/N = Serial Number
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The shipping and handling is not.

$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.
Call 1-800-474-6836
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Outside the US,

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

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s.gif s.gif Support for HP products (United States only)
HP and Compaq products
800-HP invent
or
800-474-6836 24 hours a day, 7 days a week for most products U.S.: English and Spanish for most products

Be prepared to provide the following information: Serial Number (S/N), product name, model number, and a brief description of the issue. s.gif Support for:
s.gif Phone
s.gif Hours of operation
s.gif Additional information
s.gif HP and Compaq products
800-HP invent
or
800-474-6836 24 hours a day, 7 days a week for most products U.S.: English and Spanish for most products. HP TouchSmart PC products

866-408-5408
24 hours a day, 7 days a week. U.S.: English and Spanish.
Compaq Presario PC products 800-OK Compaq
or
800-652-6672 24 hours a day, 7 days a week U.S.: English and Spanish. Customers using TTY 877-656-7058 6:00 a.m. - 3:00 p.m. PT
Mon. – Fri.
excluding holidays

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If this is a HP LaserJet P2015dn Printer try the 24 hour # listed below.
I've spent countless hours trying to install new hardware by going on line but I eventually solve the problem when I break down and call the 24 HOUR NUMBER!

HP and Compaq products
800-HP invent
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HP TouchSmart PC products
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24 hours a day, 7 days a week. U.S.: English and Spanish.
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HP and Compaq products
800-HP invent
or
800-474-6836 24 hours a day, 7 days a week for most products U.S.: English and Spanish for most products
Be prepared to provide the following information: Serial Number (S/N), product name, model number
HP TouchSmart PC products
866-408-5408
24 hours a day, 7 days a week. U.S.: English and Spanish.
Compaq Presario PC products 800-OK Compaq
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800-652-6672 24 hours a day, 7 days a week U.S.: English and Spanish. Customers using TTY 877-656-7058 6:00 a.m. - 3:00 p.m. PT
Mon. – Fri.
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800-HP invent
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HP TouchSmart PC products
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