Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Setting up my zune with my pc

I have tried to connect my zune with my pc it keeps giving me a message that my download is complete but when I plug in my zune it then gives me a message that my zune is not connected to my pc when it is. Please help me to get connected with my zune and pc.

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  • yash_icse Jun 27, 2008

    have tried to connect my zune with my pc it keeps giving me a message that my download is complete but when I plug in my zune it then gives me a message that my zune is not connected to my pc when it is. Please help me to get connected with my zune and pc.

  • Anonymous Dec 17, 2008

    not connecting with my pc

  • Anonymous Jan 07, 2009

    yea me to whats up with that

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I need help co my nune to my pc

Posted on Dec 13, 2008

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Make sure the hold/lock is not engaged

Make sure the OS is compatible

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.



Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on Jul 06, 2008

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Does anyone know how to fix error 5 code?


Many Zune users will tell you of the dreaded error 5.

When the error occurs it means that the Zune has encountered a problem that it cannot recover from and informs users to contact customer support.

Usually to fix this error, the Zune must be sent to Microsoft. If the Zune is under warranty and the owner is within the US, this is little more than an inconvenience.


If the owner is outside of the US this is not and option and if the warranty has expired, the fix can come at a high price.

However, before sending a Zune off to Microsoft for fixing, there are a number of things to try.

The first thing to try would be to restart the Zune.


The steps to restart the device vary based on Zune model. For the Zune HD player, the user should press and hold the on/off button for roughly ten seconds and the player will reset.

For the non-touchscreen models of Zune, the user should unlock the hold switch.


Then, press and hold the back button and the top button of the Zune pad. The device should restart and the user can release the buttons.


If this does not fix the error, then the user should try reinstalling the software on their Zune device.

To reinstall the software on a Zune HD, the user should press and hold the on/off button for about ten seconds.


When the device restarts, the user should press and hold the "Media" button until the message "Connect Zune To Your PC" displays on the screen.

The user should make sure they have the most up to date Zune software installed on their computer and connect the Zune.


Update the Zune and it should be ready for use again. If the user continues to experience problems, then the Zune HD software may have to be completely deleted and reinstalled. Doing this will completely delete everything on the Zune, so anything that has not been backed up will be lost, including purchased items.


To do this, the user should hold down the on/off button again until the Zune HD restarts.

Upon restarting, the user should immediately press both the "Media" and the "Home" buttons until "Connect Zune To Your PC" displays.


The user should then connect their Zune HD to a computer with the most up to date Zune software and update the Zune.

For the non-touchscreen Zune models, the following step will erase user data (including purchased items), so a backup is recommended.


First, the user should unlock the hold button.

Then the back button and the top button should both be pressed and held down.


The next step varies by model. For owners with a Zune 4GB, 8GB, 16GB, 80GB, and 120GB, the Back button, Zune pad, and Play/Pause button should all be pressed and held down.

The user should continue to hold them until they get a "Please wait" message.


For owners of the Zune 30GB, the Back button, the left side of the Zune pad, and the center of the Zune pad should all be held down until "Please wait" displays.

After data is cleared, the message "Connect Zune To Your PC" will appear.


The user should connect the Zune to a computer with the most recent version of the Zune software installed on it.

After the software is installed, the Zune should be ready for use.

If these measures fail to fix error 5, then the Zune owner will likely have to send the device to Microsoft as the problem is deeper than a software issue.

Sadly, it is not always clear what causes error 5 to occur. In these cases, there are few other options than to leave it to the experts.


hope this helps

Oct 05, 2012 | Microsoft Zune JS8-00001 Digital Media...

5 Answers

Zune will not turn on


1. If the Zune device is not connected to a power source, set the Hold switch to unlocked. Then, press and hold the Play/Pause button to turn off the device. • If this does not work, restart the device. To restart the device, set the Hold switch to the unlocked position, and then press and hold the Back button zune_button_back.gif as you press the top of the Zune Pad. When the device begins to reset, you can release the buttons. 2. If the Zune device is connected to a power source, it is operating correctly. You cannot manually turn off the Zune device. Note Depending on how you configured your backlight setting, the backlight for the Zune device may automatically turn off in this situation. To access the backlight options, select display on the settings menu, and then press the center of the Zune pad. To adjust the setting, select backlight, and then press the center of the Zune pad.

Mar 21, 2008 | MP3 & Digital Media Players

1 Answer

My zune 120 , will not connect to my pc, it tells me "to update software"


First step is to let it drain completely and then plug it in once fully dead to see if it resets itself and clears the problem. If that doesn't work the next step
Soft Reset: Plug it in to the computer. If the computer recognizes it you can likely reset it. to do that push and holding the back and up buttons together. Even if not recognized try doing this.
Hard Reset: this will erase the information on your zune and restore it to factory settings with no information on it. Your information will be re-synced when you plug it back in to your comptuer.
http://www.zune.net/en-US/support/zuneplayers/solvingproblems/reinstallplayer.htm

Oct 10, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Have a 80 GB Zune. It froze one day and was showing the message 'Connect the player to your PC'. I did that but then some error message started appearing in the Zune PC software. I tried formatting the...


Try the reset procedure...

hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"

Jan 02, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune freezes completely! When connected with PC it charges and after some time the message is displayed to keep waiting... which does not change. Tried to reboot, not possible (Back, Up, also Back, Play...


Ok, So this happened to me when I bought my first 120 GB Zune. If its totally frozen and it is totally unresponsive, then you have to wait till it dies and try to recharge it, and if it still has that issue try to return it if you can or if its still under Microsofts warranty, file a claim and send it to them to fix it. I just returned mine to Walmart since I bought it less then 24 hours when I bough it.

Feb 14, 2010 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune won't turn on


Try to keep it plugged in for 12-24 hours to give it a full charge and see how it does....

Sep 09, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

I can't install Zune Software


Are you running Windows? It will not work on a Linux System. (Not sure if it runs on a Mac)

Jul 29, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Reset the zune


Press back and up at the same time. This should reset the device. You may also need to plug it into a power source. Also make sure the hold switch on the top of your Zune device is set to “off” while you are performing these steps.

Apr 03, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Deleting movie when connect to charge


It will delete the stuff because it is monitoring those folders for content. When the content disappears then Zune assumes you no longer want it.

Try this-in the Zune program set it to not autosync. See if that stops it. It worked when I tried it with videos but not when I tried it with music.

Otherwise be prepared to keep all of the music and movies in the folders that Zune monitors.

If space on your computer is an issure, I would suggest adding an external drive.

Jan 20, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

Can't get my Zune software to forget my device


I had to replace a Zune that was dropped in water. I didn't bother trying to get the Zune program to forget the other Zune. I just attached it and started syncing my stuff. Did you try that? BTW I named the new one the same thing as the old one with no problem.

Jan 12, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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