Question about Motorola Mobility Moto Q

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Motorola q problems

Hey my name is dee and i have a motorola q and when i try to run the motorola software update i keep getting not a valid windows ce application,i try resetting and still get the same problem help me please.

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  • Ken Jones
    Ken Jones May 11, 2010

    What kind of resetting are you doing?

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The Motorola Software Update can only be run from your PC. You have to have your Q hooked up to the PC via USB to update.

Posted on Sep 03, 2008

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Hello Dee, I am Ken. I know this can be very frustrating. My recommendation is to go to Start, Settings, then "Remove Programs". Remove any programs on there and then try re-intalling the ones you wish to keep. Your Q is a computer, so it is like fixing program problems on a windows PC. If that does not work, please let me know what program you are trying to install and I will try it on My Moto Q. Please let me know if this helps.
Good Luck,

Posted on Jun 20, 2008

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Posted on Jan 02, 2017

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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