Question about Sony FD Trinitron WEGA KV-36HS500 36" TV
My two year old Sony KDFE42A10 has developed a smoke colored bloom in the middle of the screen. problem is same for direct cable input or through DVR/VCR .. thanks..
I have the KDF-E42A10 and my co-worker has the 50". Similar problem started in early September and it is definitely the optical block, which is due to a faulty manufacturing design flaw. Spoke with half a dozen people at Sony, including their National Customer Relations Customer Information Services Center and all have the same response that "they understand it is an issue but they are unable to accommodate since our models are not part of the extended coverage list". Basically they do not have enough complaints to justify adding our models. So anyone with a 2005 model I suggest you write a letter to these two addresses and voice your concerns, issues, and complaints. They do review these on a quarterly basis and if they do notice an increase they may consider encompassing our models. Unfortunately in the in meantime you may have to pay for the repairs out of pocket but hopefully when they finally include us we will seek reimbursement.
Attn: Executive Review Committee
12451 Gateway Blvd
Fort Myers, FL 33913
Sir Howard Stringer
Chairman & Chief Executive Officer
550 Madison Avenue
New York, NY 10022
Posted on Nov 24, 2008
I have the same problem with my KDFE42A10. It is a known problem with the optical block engine. Sony has agreed to pay for the repair on 8 or 10 other models with the identical model, but NOT this one. I have been arguing with them for 4 months to get this model added to the list. Very frustrating. They KNOW it is a manufacturing defect!
I suggest you contact Sony and demand they add this TV to the list for free repairs.
Posted on Oct 31, 2008
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