Question about X2Gen MG19MY 19" LCD Monitor

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X2 gen monitor

At first the monitor said no input when the computer was on when I unplugged the cord and plugged it back it it now has a box that says burning.... bouncing around the screen like a screen saver while the screen color changes

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  • gregnikki May 30, 2008

    Thanks for the help, the computer works when hooked up to another monitor. The x2gen is still doing the burning screensaver thing but wwill now work when attached to the computer, however if it is not connected to anything and when the computer goes to sleep it does the burning box bouncing around the screen.

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This sounds like a straight hardware issue. However, to be certain, try to attach another monitor to this PC, and if it works properly, you will know that there is nothing wrong with the graphics card/driver or other related component of the PC involved. (Also make sure you are using the proper type of cable - analog/digital - for the connection.) Also suggest switching out cables to eliminate that. Further, you could try to see if the monitor functions properly when attached to another machine. If the machine is not functional and another is, that will confirm that the issue is hardware-based.
Unfortunately, X2Gen has declared bankruptcy (see http://x2gen.com/) and there is no way to go back to the manufacturer for either support or warranty service. If you are still within a given time frame with either the retailer, or perhaps through a credit card company, this would be your best recourse. Here is the link to the form via which you could file a bankruptcy claim: http://www.x2gen.com/files/Claim.pdf. Hope this may help, if you can't get reimbursed through some other means.
My experience with this type of issue is that the hardware has gone bad. Particularly with the nature of your problem, it seems that it is not a minor problem, and does not appear to involve drivers or other software-type fixes. If you could get a professional tech to repair it, the cost would most likely be more than replacement of the monitor. Sorry for the bad news, but I don't think there is a better solution.

If the monitor continues to behave in the same manner, I think that is absolute confirmation that you have a "nonnegotiable" hardware issue. If not - in other words, if you see something different with switch of connections/machines, there could be a graphics card/driver or other issue that we could work on further.

Please post back if you need additional assistance, or this does not answer all your questions. Otherwise, thanks for using and rating FixYa!

Posted on May 29, 2008

  • Cheryl Whalen May 30, 2008

    Definitely glad to know that you are working. But since you have lost the ability to pursue your rights for repair/replacement under warranty, I would suggest that you might want to go ahead and file a claim with the bankruptcy trustee.The lnk to the claim form is above - hope all continues to be well!



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