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Sync PDA problem

I just bought a new Vista computer from Best Buy this past week. I have an iPAQ rx3715 that I use to keep all of my records up to date. I have downloaded Windows Mobile Device Center and I have gone through all of the setup instructions carefully but I cannot get the iPAQ to sync with this new computer. Do you have any advice on how I can make this work? The message I get always says that the sync has failed. I have checked on-line for solutions and have not found anything that works. I have hundreds of email contacts on my iPAQ and I don't want to have to manually enter them into the new computer.

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  • Edward Sheldon
    Edward Sheldon May 11, 2010

    Do you have Microsoft Office installed, and if so, did you set up Outlook since Mobile Device Center defaults to synchronizing with Outlook. If you bypassed creating an Outlook profile when you set it up, that can cause Device Center to report a failure to synchronize, since it has no profile in Outlook to send the data to.

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Uninstall the Mobile Device Center. Be sure to download and install the LATEST from Microsoft. Make sure your device is NOT connected until after installtion. DISABLE all firewalls for a 15 minute interval. Then just plug in and you should bet set. When you reboot you should be good you may get a pop-up from your firewall, just allow it.

Posted on May 28, 2008

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