Question about Apple iPod nano

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Product replacement plan

Looking for details on an ipod bought 12/9/06 malfuntioning. was purchased with 2 year replacement plan. how do I procede with this.

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Hello YOYOMA35,


To file a claim under your Best Buy™ Product Replacement Plan visit http://www.BestBuy.com/replacementplan or call 1-888-539-6883. You will need to have the original sales receipt available so that your claim can be processed.

Best regards,
Ken
Go Ahead. Use Us.

Posted on May 20, 2008

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Product replacement plan


Take the player and all your documentation to your local walmart and exchange the player at the customer counter.

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I dropped my ipod touch and it now has a chip on the side and a crack running across the screen. I purchased the 2 year product replacement care plan. How do I get it replaced?


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no, replacement plans never cover anything that is stolen. if you registered your iPod with Apple and the serial number comes up from a pawn shop, then you can rightfully reclaim your property. if you did not, then you are unfortunately SOL.

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Hello DDDBBB,

The service plan that you purchased allows you to get your iPod repaired if it has a hardware failure during the lifetime of the service plan. You can take the unit into your local Best Buy store to get service.

You may also qualify for our rapid exchange program. If your local Best Buy store determines that the item is defective they can have a refurbished iPod drop-shipped to you as an exchange. You can ask the store for more details.

Best Regards,
Ken
"Go Ahead. Use Us."

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1 Answer

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Hey maddie13,

Unfortunately, Best Buy Product Replacement Plans (PRP's) only include coverage for hardware failures and manufacturer defects. If your iPod has been lost or stolen, we would be unable to provide you with a replacement.

If you would like however, your local Best Buy™ store should be able to cancel your current PRP coverage and provide you with a pro-rated refund for its cancellation. To do so, you would simply need to bring a copy of your original store receipt to the service desk to your local store and request to have your PRP cancelled/returned.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Jun 24, 2008 | Apple iPod nano

1 Answer

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Hello nkikkix23,

If then iPod is still under a warranty or service contract then the battery should be covered. Even if you no longer have the receipt the store where you purchased the ipod may still be able to look up the purchase using your phone number or credit card information (depending on how you paid for the item and service plan).

I would suggest contacting the store of purchase to obtain a duplicate receipt or service contract. Once you have that information you can get service on the item to get the battery replaced.

Best Regards
Ken
"Go Ahead. Use Us."

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1 Answer

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Hello AllieBaba,

I am sorry to hear about your Ipod Nano. Unfortunately Best Buy's™ Product Replacement Plan (PRP) does not cover liquid or physical damage. As such, the PRP would not cover the damage sustained by a MP3 player that was run through the wash.
Best Regards,
Ken
"Go Ahead. Use Us."

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