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Re: product replacement plan
To file a claim under your Best Buy™ Product Replacement Plan visit http://www.BestBuy.com/replacementplan or call 1-888-539-6883. You will need to have the original sales receipt available so that your claim can be processed.
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no, replacement plans never cover anything that is stolen. if you registered your iPod with Apple and the serial number comes up from a pawn shop, then you can rightfully reclaim your property. if you did not, then you are unfortunately SOL.
yeah call apple or the store it depends on where you got the ipod from and what warranty you have if you got it from apple call apple if you got it from the store call the store and they should replace it or fix it
The service plan that you purchased allows you to get your iPod repaired if it has a hardware failure during the lifetime of the service plan. You can take the unit into your local Best Buy™ store to get service.
You may also qualify for our rapid exchange program. If your local Best Buy store determines that the item is defective they can have a refurbished iPod drop-shipped to you as an exchange. You can ask the store for more details.
Hey maddie13, Unfortunately, Best Buy Product Replacement Plans (PRP's) only include coverage for hardware failures and manufacturer defects. If your iPod has been lost or stolen, we would be unable to provide you with a replacement. If you would like however, your local Best Buy™ store should be able to cancel your current PRP coverage and provide you with a pro-rated refund for its cancellation. To do so, you would simply need to bring a copy of your original store receipt to the service desk to your local store and request to have your PRP cancelled/returned. Hope this helps you out. Sincerely, Aaron Go Ahead. Use Us.
If then iPod is still under a warranty or service contract then the battery should be covered. Even if you no longer have the receipt the store where you purchased the ipod may still be able to look up the purchase using your phone number or credit card information (depending on how you paid for the item and service plan).
I would suggest contacting the store of purchase to obtain a duplicate receipt or service contract. Once you have that information you can get service on the item to get the battery replaced.
I am sorry to hear about your Ipod Nano. Unfortunately Best Buy's™ Product Replacement Plan (PRP) does not cover liquid or physical damage. As such, the PRP would not cover the damage sustained by a MP3 player that was run through the wash.
Ken "Go Ahead. Use Us."