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I recently moved. When I turned back on my computers, one pc and one mac, neither recognize the maxitor hard drive. I have the installation disc, but it still doesnt seem to work. What am I doing wrong?

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Hi,

Try connecting your drive to another USB port. Using one port all the time to connect and disconnect USB items a port can develop a range of files associated with configuring the USB connection. Some of these files might actually have been from your drive connected before, or some of these configurations could be from other USB items you connect to this port. Changing ports can often lead to an immediate good connection simply because there are no conflicting configuration files. If this does not solve your problem, we can now entertain the next process to try.
THIS IS A BIG ONE. This is the last thing to do. Before you try this process, please complete a full back up of your system. This is important as the next step can have side effects you did not entirely expect. AND Second, you might need your XP Install Disk (not in all cases). What this process is about is renewing all hardware/software configurations relating to USB connections.

Here is what you do:
1. Right click MY COMPUTER
2. Select PROPERTIES
3. Select HARDWARE
4. Select DEVICE MANAGER
5. Select UNIVERSAL SERIAL BUS CONTROLLERS
6. Right click on each USB CONTROLLER and select Uninstall
7. Uninstall all entries
8. Reboot your computer
9. As your computer re-boots it will reinstall all USB connections it detects.

THEN, when all other USB items have been configured and connected by the system, you then should try connecting your USB drive.

If these suggestions are implemented and you are still have connection difficulties with your computer, there are several other things to try. If you have another XP Computer you should try connecting your player to another computer to see if the problem is a drive problem or not. If it still has this problem with the next computer, it maybe be a fault of the drive.

IF YOU HAVE COMPLETED ALL the above mentioned and still have a problem, you should next contact the seller of this machine for further instructions of what to do next.

Goodluck,
Please don't forget to rate or accept the solution

Posted on May 20, 2008

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Try the following
First right click on "My Computer"
Choose Manage (This will open the Computer Management window).
Go to the Storage category and select Disk Management
Right click the new drive (usually listed as Hard Disk 1) and "initialize"
You now have the option to partition and format the drive.
The default settings of Primary Partition and NTFS- Quick Format are recommended for most users.

Let me know if you are still having issues and I would be glad to help you try other things.

you may also have a look at http://computershopper.com/forums/showthread.php?t=11

where others have posted the same problem

Posted on May 20, 2008

  • Benjamin Patri
    Benjamin Patri May 24, 2008

    Were you able to fix this, if so then please give me some feedback by rating my solution. If you need any more help, I would be glad to assist you, just ask.

    thanks and Have a Great Day!

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OK, this a long posting…

1. There could be a problem with the USB cable. Try to replace the cable with another one and check.

2. Some USB ports on laptop computers do not supply enough voltage, but most ports do..Try using both the USB connections on the Maxtor. Don't worry, one is for data transfer and the other is just for supplying extra voltage to the port. Or you can plug the drive to an AC outlet. If you had connected it to an external AC source, try unplugging your drive from the power outlet for a few seconds and then connecting it again.

3. If you have access to a secondary PC or laptop (maybe a friend's, or a local internet cafe), try connecting your drive to it and see if it works. If it does, it could indicate a problem with your computer or the USB port.

4. Check whether or not plug and play is disabled in the system BIOS. If it is, enable plug and play in the BIOS. If you are at least getting a notice at start up that the system has detected a new device and would you like to install it now warning pop up window, then you know plug and play is enabled, but if not, then it is not enabled.
Somtimes some applications or even spware can block plug and play abilities.
But like I said check your BIOS first.
Another easy way is to see if the system is seeing a new device but may not be warning you, is to go into the My Computer (right click)> System Properties> Hardware (tab)> Device Manager, and see of you are showing any yellow question marks. These yellow marks are for unknown attached devices Windows does not know what it is, and can not install because it has no driver in it's data base to recognize it.
If the hard drive is plugged in, do a re-start of the computer, navigate to the above mention Device Manager and see. It should be listed under the category "disk drives" there is an item with the name "ST350084 1A USB Device. If it still does not show any new devices. Plug and Play has been disabled. If not in the System Bio's, then possibly in the Administrator's System Services File.

5. The problem could also be caused by the Logical Disk Manager Administrative service and possibly the Logical Disk Manager service not being started or the services might be disabled. To solve the problem, click on the "Start" menu, click the "Run" command, and type in: services.msc , scroll down until you see both these services. Right click on each of the services about and select properties, on the general tab, change the startup type to "automatic" and click the start button under the service status. do this for both of the service

6. There could be a problem with the drive’s enclosure. Please contact the point of purchase and try to get a different enclosure/case, if possible.

7. Try changing change the pin on the external HDD from slave to master.

I also saw this on a different forum:
“OK, I will try to keep this as simple as I can. I common problem with external hard drives (any hard drive for that matter, just maybe a tad bit more common with external drives) is they lose there partition information. The very beginning sector of the hard drive has the MBR on it which holds your partition table. It is very likely that this might be corrupt or damage.

If your computer recognizes your drive (ie. if the drive is listed under disk management and/or in you device manager) but the drive shows nothing but unallocated space then this is most likely the problem. To access Disk Management in XP/2000:

Right click on My Computer.
Choose Manage (This will open the Computer Management window).
Go to the Storage category and select Disk Management

In this case DO NOT create a new partition in windows. This will reformat the drive and make your life very difficult.

You will need a tool that can repair your MBR (not fixmbr from the dos prompt) this almost never works unless your mbr is still readable in some way.

I use Acronis Disk Director Suite it works great for more than just this and is a great tool to have on hand. Other ones are Active Partition recovery (untested by me) and Partition Table Doctor (also untested).

In Acronis open the Recovery Expert tool. Tell it to try to recover a partition. Select the advanced and manual modes. What his will do is look at the old MBR and see if it could read anything from there (like the fixmbr command only acronis allows you to choose the repair) then it scans the entire drive, it just looks at the type of data in each sector so it works pretty fast. You will see a list (most I have ever had in 4, you might just get 1) of possible partitions. Select the one that looks correct (I just look at total drive space and how much free space it reports would be left to try and determine) and follow the on screen directions. Once your back in Acronis' main screen you will now see your drive with a drive letter. We aren't done yet though the change doesn't actually take effect until you commit it to the drive (there should be a little race flag icon at the top of the screen) that will write the MBR and not touch any other portion of the drive and it should just work. ( I have had a 100% success rate, although it isn't a guarantee). If it didn't work and you had more than 1 partition choice when doing the recovery try it again. You should be able to keep doing it as the only thing that get overwritten is the MBR.

For those of you that have already re-formatted the drive this will most likely not work. You may be able to do the steps to rebuild the partition as it was but you will most likely have a blank drive still (that doesn't mean that acronis didn't rebuild the partition correctly it is just because you have already formatted the drive) Acronis also has the ability to recover data, it works like the partition recover so just step through the process. It isn't nearly as successful though. Sometime you will get everything, sometimes nothing sometimes you will be able to see the files but they won't open because the data is corrupt. A general rule is the less you mess with the drive the better your chances.”

Here are some links to free software recovery tools on the net:

http://free-backup.info/data-recovery-software.htm
http://www.freebyte.com/filediskutils/#datarecovery
http://techmagazine.ws/free-data-recovery-tools/

Hope that helps...Should you have any further questions, please feel free to post them here.

Posted on May 20, 2008

  • Swilin Sampson
    Swilin Sampson May 20, 2008

    Ok, few more:

    1. Find out where the drive is is mapped to. Forget about My Computer..Go to disk Manager

    - Right click on My Computer.

    Choose Manage (This will open the Computer Management window).Go to the Storage category and select Disk Management.
    See
    what your drive is listed as, usually it will be USB Mass Storagec/
    External USB Hard Drive. See if it is listed as any letter. If it is,
    see where it is mapped to. If it is mapped to any other directory,
    disconnect the mapped directory and the drive should appear in that
    letter instantly.

    2. Should that not work, try doing a clean
    boot and install of your driver software. This will eliminate any
    conflict with other software that may have caused the drive to give the
    dll error. Click HERE to see a tip I posted just yesterday, on how to do this.

    3. If all fails, follow the procedure I outlined in italics

    in my first post. You can download Acronis Disk Director Suite from here:


    Part
    1



    Part
    2



    Please note, you will need WinRar to unzip these files. The Suite is in two parts, and if prompted for a password when installing, use Mybluemoon-planet.com


    Once you have completed the download, unzip the software and
    install. Now follow the instructions as outlined in italics (after no.7
    above)


    Hopefully, your issue should be resolved.


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I assume you mean an external Maxtor hard drive. Are there any lights lit up on the drive now? Did you remember to plug in it's power adapter and do you have the right power adapter for it? It's easy to mix them up sometimes. It can sometimes happen that the USB drivers on a computer get stuck but for this to happen on both your computers then it has to be related to the drive somehow.

If there is proper power to the drive then it could be that the drive didn't survive the move. You could try it on a third computer to see if it doesn't work their also. Lastly if it's not under warranty you can open up the enclosure, inside you will find a regular hard drive that you could connect inside one of your computer to see if it's readable, could be just the USB interface board that went bad. Good luck, and please let me know if you need any more assistance and if you were able to solve your issue. Don't forget to rate my solution as you see fit. Thanks.

Posted on May 20, 2008

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Hi,

What happens when you initialize it?

Posted on May 20, 2008

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