• The Rings to Answer feature might not be set to answer after the
appropriate number of rings for your office setup.
• If you have a voice mail service at the same phone number you use
for fax calls, you must receive faxes manually, not automatically. For
information on how to receive faxes manually, see receive a fax
manually from a phone on page 48.
• If you have a PC modem on the same phone line with your
HP Officejet, check to make sure that the modem’s software is not
set to receive faxes automatically. Modems with this auto fax
receive feature turned on will take over the phone line to receive all
incoming faxes, which will prevent the HP Officejet from receiving
• If you have an answering machine on the same phone line with
your HP Officejet, you might have one of the following problems:
– Your outgoing message might be too long or too loud to allow
the HP Officejet to detect fax tones, and the calling fax machine
– Your answering machine might not have enough quiet time after
your outgoing message to allow the HP Officejet to detect fax
tones. This problem is more common with digital answering
The following actions might help solve these problems:
a. Disconnect the answering machine and then try receiving a fax.
If faxing is successful without it, the answering machine might
be causing the problem.
b. Reconnect the answering machine and re-record your outgoing
message. Make sure the message is as short as possible (no
more than 10 seconds long), and that you speak softly and
slowly when recording it. Try again to receive a fax.
• If you have a special ring pattern for your fax phone number (using
a distinctive ring service through your telephone company), make
sure that the Answer Ring Pattern feature on your HP Officejet is set
to match. For example, if the phone company has assigned your
fax number a double ring pattern, make sure Double Rings is
selected as the Answer Ring Pattern setting. For information on
changing this setting, see change the answer ring pattern
(distinctive ringing) on page 63.
Note that some ring patterns cannot be recognized by the
HP Officejet, such as those with alternating short and long ringing
patterns. If you are having problems with a ring pattern of this type,
ask your phone company to assign a non-alternating ring pattern.
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Select the receive mode. (1) Press the FAX button, and press the Menu button. (2) Use the (-) or (+) button to select Receive mode set. in the Fax settings menu, and press the OK button. (3) Use the (-) or (+) button to select a receive mode, and press the OK button.
The screen will return to the fax standby screen.
Once you print out the fax log it should clear the memory. Here are the instructions for printing the log.
To print the fax log from the device control panel 1. On the device control panel, press Setup. 2. Press the arrow key to move down to Print Report, and then press OK. 3. Press the arrow key to move down to Fax Log, and then press OK. 4. Press OK again to print the log
Follow the steps below to enable the Fax confirmation report.
Press SETUP button on front panel Use Right or left arrow till you find Print Report - Press OK User right of left arrow till you find Fax Confirmation - Press OK You will find few options like 1. Fax Send Confirmation 2. Fax Recieve Confirmation 3. Fax Send and recieve
Take your incoming phone line and plug it into the place that says "line" on your fax machine. Plug another phone cord into where it says "phone" and connect this to your telephone. Test to make sure you have chosen the right places by dialing a phone number to fax to and listen for the dial tone. If you get a dial tone, then you have set it up correctly.
On the fax machine look for the button that says "menu". Push it and use the up and down arrows to navigate the options on the display. Look for fax set up and press "ok" or "enter" on the fax machines keyboard to access this area. Look for "number of rings" and change the fax machine to a number of rings that is less then your voice mail box if you have one. Then close and save your choices.
Have someone send a test fax by dialing your phone number for the line connected to the machine. The fax machine will pick up on the number of rings set and automatically begin receiving and printing a copy of your incoming fax.
You cannot use magic jack.
You can also choose to manually answer an incoming fax if you see that your display on the fax machine says "ringing" or incoming" you can push the "start" button and this will start receiving your incoming fax.
First Check the Phone Line That would be connected at the back of the printer ; it should be Two prong i.e. check at the tip of the phone line that is connected at the back of the printer there should be 2 copper wire strip. Connect it at the back of the printer which says Line 1 ; Press the "Setup" button(Symbol of a Monkey Range) Press the Right Arrow key and look for Bsic Fax setup Press OK Look for Fax header press ok Enter your Name Select Done Enter you Fax no. Select Done Look for Rings to answer Press OK Make it 2 If its a dedicated fax line Or, Make it 6 if you use it with phone and use an Answering Machine Get back to the previous menu and Look for Advanced Fax Settings Press ok Select Distictive Ring pattern press ok Select if you have one otherwise Select ALL Rings Press Ok Under DRP look for ECM : make it OFF Under ECM look for FAx speed : make it medium
IF you have Voice mail you may not recieve fax ; cannot use fax on vonage line
Try to Fax this should Work;
The only reason why your unit stops printin faxes is because the toner cartridge is nearly empty. Th e unit will then try to conserve the remaining toner for printing and copying. Follow this steps to program the unit to print all faxes, even with toner low:
When the toner cartridge is nearly empty, the machine shows
the “[Toner Empty]” message and continues printing except
incoming faxes. In this case, incoming faxes are saved in
However, you can set the machine to print incoming faxes, even
though print quality is not optimal.
1 Press Menu until “Machine Setup” appears on the display.
2 Press the scroll button ( or ) until “Ignore Toner”
appears on the bottom line and press Enter.
3 Press the Scroll button ( or ) to select “On” or “Off”.
Select “On” to ignore the [Toner Empty] message.
Select “Off” to stop printing incoming faxes when the
message appears. This is the default setting.
4 Press Enter to save the selection.
5 To return to Standby mode, press Stop/Clear.
I have mentioned the Description for the error codes.388 and 421 error codes means the same and suggestion to resolve the problem.
282 - Retry the transmission.
388 - Reattempt the fax reception at a different time when telephone line conditions have improved.
421 - Reattempt the fax reception at a different time when telephone line conditions have improved.
233 - A communication failure has occurred between the two machines (OR) The user at the remote machine might have pressed the Stop
button. (OR) Sometime Call waiting service might cause this error code.
Turn OFF the Error Correction mode(ECM).Steps to do. Push the menu/setup button ->Select Advanced fax setup-> press ok/Enter->Scroll Down to Error Correction mode(ECM) and highlight -> press ok/Enter->Select turn OFF-> press ok/Enter.At Last Press Cancel to quit the menu.
Decrease the Fax speed.Steps to do.Push the menu/setup button ->Select Advanced fax setup-> press ok/Enter->Scroll Down to" Fax speed"-> press ok/Enter-> Choose "Medium speed or slow speed ->press ok/Enter. At Last Press Cancel to quit the menu.