Question about Gateway 507GR PC Desktop

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Gateway OS Restore for Win XP Home fails.

I aquired a set of recovery discs from Gateway. I try a full destructive system recovery and get an error during the Intel Chipset install. The error states that the process could not install Com1 and I get a box for troubleshooting. I am able to close the box (after trouble shooter didn't offer help) and continue install. Once the install completes, the computer restarts. I get the Windows XP screen with the scrolling bar at the bottom. The bar scrolls halfway and stops. The PC then sits there without doing anything else. I let it sit for about an hour and then restarted the machine. The machine then asks if I want to start in safe mode. I can go into safe mode, and the Com1 port is enabled. I can disable the port, but I get the same results if I try to restart and go into XP in normal mode that I get after the recovery. It just sits there. I have reset the CMOS, tried a new hard drive, tried other SATA ports on the board, reconnected all cables/wires, etc. The problem started with a fried modem. Do I need a new motherboard? If so, what kind? I have LGA775 w/Intel 915G chipset. Gateway doesn't support this model any more. Help, please.

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  • JBro May 27, 2008

    I went out to the intel website download center, but I didn't find a download for the Intel 915 Chipset. I attempted to download the INF utility zip file, but the download never started. I assume the IT dept here at work is blocking the site through our proxy server. I didn't find a driver download on intel's site for the chipset though. Since the chipset is a few years old, its no longer supported by Intel. Do you have any other suggestions?

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Try alternate drivers for the intel chipset install dont load the ones on the cds

Posted on May 20, 2008

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