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The scraping noise is the
grinding noise from the worn out ball bearings. Replace
them. You can open the back cover by removing the screws. To fix new
bearings remove the drum wheel & then the bearings. It is purely a mechanical job.
Pull the drawer out as far as it will come and then grasping it firmly, give it a good tug towards you, this will free the drawer to enable you to thoroughly clean every piece of it, particularly the conditioner parts of it.
Get a piece of wire with a bend on the end, and poke it in to all the holes in the top of the dispenser compartment, this will clera any blockages there.
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