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This can be a number of reasons.
When you go into the job list and look at the job history, Is there an error message saying "Deleted due to error" or something similar to this in there?
If it does, highlight the job and select "Details" to the lower right and please post what the "Error details" are.
Usually the setting of yout network with your copier/printer setting is mismatched so your printer.copier did not understand. What you can do you should check the system setting of your copier/printer and print it out then you should find the driver of your printer/copier in the add printer hardware secrtion in control panel of your computer network . Before you reinstall it , you should uninstall the previous driver so there is no conflict when you reinstall new driver . Try it