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The scan failed because of a scanner hardware error. Feeder may be jammed. Please correct the error and scan again."

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  • Anonymous Jan 26, 2009

    Vista with Microsoft document scannig complains of a non-existent hardware error.

  • rjbetty Mar 12, 2009

    Sorry I accidentally said I had a solution. No I don't. Just the problem.



    Richard Betambeau,

    Reading, UK

  • falesq Mar 24, 2009

    Can't scan using MS document scanning. This problem just started happening and I get the error message: ''The scan failed because of a scanner hardware error. Feeder may be jammed. Please correct the error and scan again.'' I am using an HP Scanjet 5550c. Anybody know the fix?

  • Vandtekor May 07, 2009

    Yes, I'm getting the same problem. Running Vista 32, using an old Lexmark 5500 with MS Office 2003 Document Scanning. Worked a treat for a period of time, then without warning nor reason, I get:

    "The scan failed because of a scanner hardward error. Feeder may be jammed. Please correct the error and scan again"

    Strange thing is, it'll scan the preview and then just as the scanning light is about to return to it's original position as the preview scan is complete, this error will flag up and the scan is aborted.

    I've tried uninstalling and reinstalling the driver(s), but to no avail. All very frustrating...

    Any help anybody has, or hints in the right direction would be much appreciated. Thanks


  • aammo May 13, 2009

    My scanner says hardware error and feeder may jammed.please help?

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4 Answers

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I had the same problem on Vista Home x64 with a Lexmark 5150. I solved it by scanning from Windows Photo Gallery.

Posted on Oct 26, 2009

  • dgower2 Oct 26, 2009

    I had the same problem on Vista Home x64 with a Lexmark 5150. I solved it by scanning from Windows Photo Gallery.

  • abdillahijib
    abdillahijib Oct 20, 2012

    you're the BEST. This works for me

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Yep. I also can't scan using the Samsung SCX-4200, which results in that error

''The scan failed because of a scanner hardware error. Feeder may be jammed. Please correct the error and scan again.''

Richard Betambeau,
Reading, UK

Posted on Mar 12, 2009

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This is a step in the right direction, but by no means a solution. I tried scanning with VueScan, and it worked fine, which indicates that the problem lies with MS Document Scanning which I was using before.

I shall investigate further and post any useful info.

Posted on May 07, 2009

  • Vandtekor Jun 18, 2009

    Btw, you can always use Ifranview to scan documents. I used this as a
    replacement for MS Doc Img, as that failed. It's available at http://irfanview.com/. The only downside to it though, is that is scans
    at lower quality than MS Doc Img, though there may (must) be away
    around this.


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If you choose the twain driver under the scanner link it will work. According to MS's Office site, WIA may not work with their application.

Posted on May 27, 2010

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