Question about AMT Datasouth Datasouth Documax 3300 Matrix Printer

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Documax 3300 printing problem

When i put a printing command through LPT1 cable, it prints only on line
" boioycG/o.oiyns/on/r/son:oo.ofrv.n.0o3..s030s"

Kindly tell me what should i do

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Start by running a test print from the control panel - with paper loaded, open the panel, press the "feature up" button - the display will say "run self test" and press enter - you should get a "barberpole" test print.

If the paper feeds properly in the self test, your problem lies in the print command, you need to send the appropriate LF character to tell the printer to feed the paper to the next line. You can also enable auto LF in the profile you are using, but this would not be my first choice.

Posted on Jan 28, 2009

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My printer dont print


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The first thing to check is the cable replace and try to print. If still the printer does not respond then you can check to make sure the port on your computer is working. If you are connecting to a USB port then try to use a pen drive etc., to make sure its working. If connected to LPT then try to go to DOS mode in the Command prompt try to give the command as C:> DIR>LPT1 this should print a list of files on the root directory of C: if this is printed then the problem may be with your application.

Try to make sure of the printer is set to be used as off-line or Pause printing.

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Documax A3300 printer prints in one place


After years of heavy use the rubber rollers which transport the paper through the printer can get a shine to them and tend to loose their grip. This causes misfeeds and blockages.

Using a damp cloth and something like Jif (slightly abrasive kitchen/bathroom cleaner) rub the rollers whilst rotating them by hand. With a clean damp cloth remove any cleaner and you should see the rubber has lost it's sheen.

Some rollers can be hard to get at but a little patience pays off. I've reclaimed dozens of printers due to be scrapped in this way.

You can also try turning the printer upside down and softly tapping it. You could be surprised at what drops out. My best to date was pieces of an illegal plant substance and a rare Chinese coin. (Yes it was returned to the owner :-)

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Mar 25, 2008 | AMT Datasouth Datasouth Documax 3300...

1 Answer

I have a retail store with 7 x Win 7 Workstations. i have 1 x Epson Tm-T88iii thermal receipt printer connected and installed on lpt1 port on my 1 workstation. We use a Dos application for our sales. The...


Hi, details below for creating a ersistent connection from LPT1: to you \\computer\\printername printer. Do the following on the other workstation that is not printing.

Use the net.exe command to establish a persistent connection.

To do this, use the following syntax at a command prompt:

net use lpt1 \\printserver\sharename /persistent:yes

where printserver is the print server that is sharing the printer, and where sharename is the name of the printer share.

For example, to map LPT1 to a printer shared as Laser1 on a print server that is named Pserver, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type cmd, and then click OK.
3. Type net use lpt1 \\pserver\laser1 /persistent:yes, and then press ENTER.
4. To quit the command prompt, type exit, and then press ENTER.

Note In Windows XP, non-administrative users cannot map an LPT port to a network printer path when the LPT port exists on the computer as a physical parallel port.

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Hi , We're trying to print the file to TLP 2844 using DOS commend : copy test.txt LPT1 , but the printer does not response . We installed the out-box driver and make the driver pointed to LPT1, It...


the only thing I see missing is the ":" after lpt1
ie - command should be copy test.txt lpt1:
you could also try using print test.txt
or type test.txt > lpt1:

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You write "type the above line at command prompt". I dont't know Where exactly to write? Can you tell me!

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There are three probable causes ...

A bad print head, a bad print head cable and a bad logic card - more often than not it's the print head

Nov 26, 2008 | AMT Datasouth Datasouth Documax 3300...

1 Answer

Documax 3300 Printer reponse


Hi again,

Appreciate the direct "Ask Me".

The RAM Map is basically like the built-in memory of your mobile phone that holds your personalized settings/configurations (profile). Like in some phones (and even computers - personal settings), these settings from time to time do get mixed up. Doing a general reset then removes these personalized settings but reverts the unit back to factory default.

As outlined in here, it is relatively easy to reset, however, an initial step is required so that you could save your settings/configurations. An excerpt that addresses your concern:
  • You cannot do a default reset in the fashion as you would an XL Series printer. If you desire to reset the Non Volatile Ram in the Documax 3300 printers, you must first gain access to Menu 10.**Before resetting it you may need to be print the profile! To Print a Profile:
  1. Take the printer off-line
  2. Open the keypad door.
  3. Press the Feature UP key until "Print Profile" is displayed
  4. Press "Enter"
  • This will print the current profile only. You must repeat the above steps for each profile, after closing the keypad door.
  • To clear the printer buffer and reset all features in RAM, turn the printer off then turn it back on.
  • To reset all profiles to factory default, perform the following:
  1. Load paper into the printer
  2. Place the printer online
  3. Press and release the Profile key
  4. Press and release the Park key
  5. Open the keypad door and use the next menu key to scroll to menu 10.
  • Reset Printer NVM should be displayed. Press Enter. You will have to set any features that you have changed from factory.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.

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1 Answer

Blank Pages


The probability is that the new print server is either configured for a longer "page" than the cross match card.

There are different ways to fix this and it really depends on the application used to print the cards.

My first suggestion would be to fix the print server - followed by setting the page size in the application and finally configuring the form length for the profile you are using in the printer - the application settings usually take precedence over the other two, but I have found when using Windows server to drive the printer that Windows dictates the form size and a custom form may need to be created.

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Change port to Printer port Lpt1 not the esdprt. then uncheck enable bidirectional support/ Restart computer and then try to do a windows test page

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