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Re: Low volume on both sides
Make sure you connected the turntable to the PHONO INPUT of your Vestax Mixer. If so, then the problem might be with your mixer output, or your sound system. You will need to test each unit individually to determine what the issue might be.
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You need to buy a turntable pre-amp, as the signal output is much too low to drive an amplifier. Or buy a DJ mixer, which has a turntable preamp built in, as does any "integrated receiver" which is basically a tuner/phono preamp/amplifier combo in one box.
It's a connector's problem, at this type of noise the ground wire is disconnected. Check the cables, reverse left - right to clarify the problem and, if needed, replace the faulty one. Take care to make these checks at low volume level because this kind of hum can burn out the speakers very easily.
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Clearly there IS a setup issue. Take serrato out of the loop for the moment and the mixer. Plug each deck (one at a time) into a hifi with a MM Phono input. Are you getting stereo? If yes, you know the decks are ok. Now reset the mixer completey. All eqs and pans including volumes to 12 o clock position and volumes to 0. Make sure you connect deck one to a red and white of one phono input channel. Do not use 1 channel from phono and 1 from line. Use both left and right of the phono chanels. Ok, now hook up the mixer to the amp. Keep the x-fader on channel 1 and concentrate getting a good stereo signal from this one chanel. Now do the same for the other cahnnel.
This should hae helped you to get up an running, if not narrow down the problem.
Problem If you swapped the two TT's would the problem stay with the connection on your mixer? At least then you/we would know wherein lies the problem. I'm betting thge low volume is because you have the phono jacked into a line level input like AUX instead of PHONO.
Typically, what you're describing is a phone source plugged into a NON-phono connection. (Tinny, low volume - classic lack of a phono preamplifier with RIAA equaliztion). A standard old-school tuntable requires a phono preamp that is labeled "PHONO". Nothing else will give it the boost and freq response correction LP's and phono cartridges produce.
Your problem #2 alludes to a channel problem with a turntable running through your mixer. This isn't rocket science. Swapping the two turntable channels around would probably change the apparent failing channel, right? Yes - Problem out at the turntable. No - problem in the mixer. You've already hinted at the source by monkeying with the tonearm wiring. You're on the right track. The tiny multi-colored wires in the cartridge shell are very thin and delicate. Their brass fittings sometimes oxidize and reseating them as you have done usually gives some relief. Kinks in the wires could cause your intermittent symptom. At the RCA end of the tonearm cables, make sure they're seated on with a twist to wipe off oxide.
Problem #3. Is it just bothering you or is there a functional problem, too?
Make sure you are connecting the unit to the PHONO input on your receiver or mixer. If you do not have a PHONO input, then you need to purchase a PHONO PRE-AMP and then you'll be able to connect to any LINE or AUX level input.