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Scanner I have jusst bought a F2100 All-in-One and the scanner is not working

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  • a_thom May 22, 2008

    Thank you AJkill but I have made lots of copies but the scanner still does not work

  • a_thom May 22, 2008

    I have Windows 2000 Professional

  • a_thom May 24, 2008

    control panel reading down ---- on-- cancel==resume===paper type===start copy====scan

  • a_thom May 29, 2008

    I would like to thank everyone who helped with my scanner problem, it has now been fixed it was more complicated than I thought I thought all I had to do was press scan but not so a girlfriend sorted it out for me so thank you all again

    Agnes

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  • 2,035 Answers

Try to make a copy from the printer ,if it works the scanner hardware is fine, please use this link:

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=6314&lc=en&cc=us&dlc=en&product=3235678&lang=en



good luck.......................

Posted on May 22, 2008

  • 2 more comments 
  • Anand Kumar
    Anand Kumar May 22, 2008

    Then let me know the operating system of your computer?



  • Anand Kumar
    Anand Kumar May 24, 2008

    Go to control panel ,and scanners and camera ,do you see the printer icon listed?

  • Anand Kumar
    Anand Kumar May 25, 2008

    sorry on the computer not on the printer control panel .

  • Anand Kumar
    Anand Kumar May 29, 2008

    Did you do it on your computer....................

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Unfortunately, the MFC-7420 doesn't have a physical lock switch. You need to turn off the all-in-one and wait for the unit to clear its memory. If the error recurs after you press the power button again, wait 30 minutes and try again. (Note: you will lose any faxes that are in memory. See the User Guide page 11-5 to save this information.) You can find the manual on the Brother support page for the MFC-7420: https://www.brother-usa.com/support/ModelInfo.aspx?R3ModelID=MFC7420 . Click on the Manuals & Documents tab. Then click on the Manuals on our Online Solution Center for the English version of the manual. The direct link to the User Guide is currently: http://download.brother.com/welcome/doc000387/ALLFB_UsaEngUsr_B.pdf .

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