Question about Kodak EASYSHARE 5500 All-In-One InkJet Printer

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Kodak 5300 first said error 3802 now says print head missing or loose

My kodak 5300 firstafter succesful calibration gave error code 3802 now says print head missing or loose

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  • Anonymous Jun 08, 2008

    having exact same problem, first said printer error. Error code 3802

    then next said print head loose.

    Tried taking print head off and reseating it but got the Printer error Error code 3802 again.

    Printer is less than a year old.

  • carlabwood Sep 06, 2008

    installed new blk ink cartridge; printer if prints, very faint now. Now says error code 3802 and won't do anything

  • booter5 Dec 11, 2008

    same as above

  • ajsox Jan 02, 2009

    I need a replacement print head for my 5300 kodak. Any help?

  • Anonymous Jan 12, 2009

    same pwobwem!

  • Anonymous Mar 19, 2014

    unable to print

  • Anonymous Mar 22, 2014

    Have removed both cartridges and print head refined but still saying the same help


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I got the same Problem as listed above. This is the way how I was able to solve it:

  • Remove the color and black ink cartridges and the printhead. (the 5300 Printhead can be removed by pressing a button on top of the carriage and a slight pull --> for better instructions use this official Kodak PDF)
  • Try to clean the printhead and the carriage with a slighty wet cloth from ink. CAUTION!: better not touch the green electronic chip! Be carefull while cleaning.
  • Reinstall the printhead and the ink cartridges.
  • If the printer detects a 'new' printhead just do a calibration and your are done. If not try to print a test page.

Hope this solves the Problem. Best wishes

Posted on Apr 19, 2009

  • carl3617 Mar 27, 2011

    removing the print head worked!! The printer recalibrate the head and now my printer works fine.


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Remove printer ink cartridges and try to remove printhead,if u can't i couldn't just press it down to reseat it in position. reinstall ink cartridges and close lid. wait til printer is ready, and print a test page from control panel, printers, printer properties.

this worked for me, for how long i don't know. the printheads are faulty by the looks of what i have read on the net. if you have no joy then Kodak should be contacted and made aware of the problem.hopefully they will send a replacement printhead for you.

no promises.

Posted on Feb 05, 2009

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I did all of the above with my 5500, still getting error 3802 & now its telling me the coloured ink cartridge needs replacing when Ive just put a new one in today!! I bought this printer thinking Kodak was a good brand, Im beginning to wonder!!

Posted on May 23, 2010

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Yep I had the same problem. I bought a new printhead nothing changed. So I got sheet of fine sandpaper and sanded the contacts behind the printhead. Works great! Only takes about 10 seconds if that-don't overdue it. Your Wife-girlfriend will think you are a genius!? Like I say, don't overdue it! O-yea God First!

Posted on Aug 10, 2012

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Solution 2 worked beautifully for me, when I removed the printhead it was spattered with ink that I cleaned off with a damp cloth. Made sure to move the cloth in the direction of the grooves of the printhead, not sure if this will mess them up but better safe that sorry. Be sure not to touch the green chip or the electrical contacts. Reinserted the printhead after a good clean and it worked like new!
Also increased the tension on my cheap print cartridges by bending them out a little bit for a few seconds before reinserting them. This should keep them from bouncing around in there.

Posted on Sep 05, 2011

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I did what solution 2 & 3 said and then went to my printer menu and did a basic printhead clean.

Posted on Aug 02, 2009

Yeah I tried all of the things imaginable but it still will not print black... it prints color but not black.

Posted on Aug 28, 2008

Mine to

Posted on May 21, 2008

  • gsmith153 Oct 25, 2010

    Bought printer at Best Buy. Was told it was an excellent printer. I've had lots of problems. Now error code 3802. Would never recommennd this printer to anyone. It is not very old and had problems from the beginning.

  • tjk429 Nov 02, 2010

    I went to the Kodak web site and followed their troubleshooting instruction and the problem was resolved.


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For resolving 3802 kodak error message, first you have to disconnect the power adapter from the printer, and you wait for about 5 second to allow the printer to reset, and connect the power adapter to the printer and turn on the system if necessary. If the error shows continuously, just open the access door and remove and install the print head (two times), close the printer access door and you have to wait until the printer is ready to use.

Posted on May 23, 2011

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Error code 3802 would not go, I disconnected the power to the printer, waited about 3 minutes, and then plugged the printer to it's power source again and the error code 3802 was gone.

Posted on Aug 07, 2010

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Turn the printer Off and On, This problem is solved by this mostly.If the problem still there then remove the ink cartridges and the print head and after few minutes put it back in the printer .If the problem still there then do it again almost five times & if still problem not solver and you get error code 3802
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I had the same problem with the same printer.

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