Zune Froze, erased content, and wont sync with PC.
I was browsing through my Zune's menus last night and clicked on a playlist, and then it froze up. So I did the auto-turn off thing by pressing the back button and down for a few seconds. After I turned it back on, the Zune logo appeared, and then a blank screen showed for about 2 minutes. Then the screen said it had to clear content to recover from an error. After that, I plugged the zune into my PC to upload all my music and video back onto it. Then I got a popup telling me that there was a "data error" and to disconnect and re-connect. I did. I got the same message. The popup also told me to contact someone for help.
As of right now, I can turn on my Zune, charge it, and browse through the empty menus, and listen to radio. I just cannot properly connect it to my PC.
I have warranty at BestBuy, but thats 45 miles away and I was just wondering if there was an easier way to get around this prolem.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Connect your phone to a compatible computer with a compatible USB cable.
On your computer, open a file manager, such as Windows Explorer or Finder, and browse to your phone.
Tip: Your phone is shown under portable devices as Windows Phone. To see the folders of your phone, double-click the name of the phone. There are separate folders for documents, music, photos, ringtones, and videos.
Open the folder for photos, and select and copy the photos to your computer.
Tip: If your computer's operating system is Windows 7 or Windows 8, you can also use the Windows Phone app. With Windows 7, you can download it from http://www.windowsphone.com/.
First step is to let it drain completely and then plug it in once fully dead to see if it resets itself and clears the problem. If that doesn't work the next step Soft Reset: Plug it in to the computer. If the computer recognizes it you can likely reset it. to do that push and holding the back and up buttons together. Hard Reset: this will erase the information on your zune and restore it to factory settings with no information on it. Your information will be re-synced when you plug it back in to your comptuer. http://www.zune.net/en-US/support/zuneplayers/solvingproblems/reinstallplayer.htm
1) Insert the CD that comes with your zune. 2) wait for prompt, connect your zune through the USB cable. 3) New firmware will be installed on the zune. 4) Open the program called 'Zune' from "My Computer". 5) If your music is not in the default My Music folder, click Options > Add Folder To Library > Add Folder. Browse to select your folder, then click OK. 5) Click the circle made out of two arrows, this is your sync button. 6) A new tab with appear on the right side of the program, click Start Sync at the bottom. 7) Wait until you see Sync Complete, disconnect your zune and enjoy.
As a last resort or if you are receiving error code C00D2772, erase the
device, and then sync your content again. To do this, follow these
Start the Zune software on the computer.
Connect your Zune device by using the Zune Sync Cable.
Click Settings, and then click device.
Click SYNC OPTIONS, and then click ERASE ALL CONTENT.
When you receive the following message, click Yes:
Please Confirm. Are you sure you want to erase the contents of the connected Zune?
You receive the "Erase All Content" message. This may take several
minutes. Do not move or disconnect the Zune device until the message
Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor