Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune Froze, erased content, and wont sync with PC.

I was browsing through my Zune's menus last night and clicked on a playlist, and then it froze up. So I did the auto-turn off thing by pressing the back button and down for a few seconds. After I turned it back on, the Zune logo appeared, and then a blank screen showed for about 2 minutes. Then the screen said it had to clear content to recover from an error. After that, I plugged the zune into my PC to upload all my music and video back onto it. Then I got a popup telling me that there was a "data error" and to disconnect and re-connect. I did. I got the same message. The popup also told me to contact someone for help.

As of right now, I can turn on my Zune, charge it, and browse through the empty menus, and listen to radio. I just cannot properly connect it to my PC.

I have warranty at BestBuy, but thats 45 miles away and I was just wondering if there was an easier way to get around this prolem.

Please help. =(

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Yes. There are several solutions to this. Rather than retype them, you may want to check out the forums at www.zune.net or support.microsoft.com.

Most likely you'll have to remove the Zune software from the PC, re-install it, reset the Zune.... I think you get the picture.

Posted on Aug 13, 2008

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http://support.microsoft.com/kb/946064?sd=zune

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http://support.microsoft.com/kb/927001/en-us

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