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I have a Toshiba M400 and have just purchased a Sierra Wireless AirCard 595U. I have followed the instructions re installation, but when it tries to connect it works until it shows 'Authenticating' then 'No PPP control protocols configured' comes up on the screen and it disconnects. What do I need to do to be able to use this please?

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To resolve this behavior, follow these steps: 1. Find out which protocols the RAS server is running, and make sure that the RAS service is installed and configured properly (or ask the Network Administrator to do this). 2. After you find out which protocols the RAS server is running, make sure that your Windows XP-based computer is running one of the same protocols that the RAS server is running: a. Click Start, click Control Panel, and then double-click Network Connections. b. Under Virtual Private Network, right-click the VPN connection, and then click Properties. c. In the VPN Connection Properties dialog box, click the Networking tab, and make sure that you have a protocol that the RAS server is running. 3. If you do not have a protocol that the RAS server is running, add the needed protocol: a. Click Install, click Protocol, and then click Add. b. Click the protocol that you need to install, and then click OK. c. Click Close in the VPN Connection Properties dialog box.

Posted on May 20, 2008

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Try this http://support.microsoft.com/kb/314869 Also here is my email Please send me a email if that didn't work and we can try remote assitance.

Posted on May 20, 2008

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What is the operating system of your computer?
And who is your internet service provider?

Posted on May 20, 2008

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