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all manifacture they have web site and part of their web site is support
you can go to zio web site look for support or driver and trubleshuting and look for your item and download the driver and in case of out of productaion line they have instructions that wher you can find the solution.
same prob. plus when i try and enter the serial number that came with the my camera mate pro px eve i get invalid s/n. tried to un-instal the everything and that is next to imposible to do. even using there own software which asks if you want to remove this program that doesn't work either. please advise thanks