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This can be quite a difficult issue to deal with.. This is really a job for a pro technician, honestly. But if you should choose to try it. Remove the oven door from machine, by opening door slightly and looking at hinges you should be able to be able to slide a small arm on the hinge that locks the hinge and stops the door from closing. You then hold door and move toward closing it and lever the hinges out of their space and carefully place door on floor. Then you have to disassemble the door and remove glass. The video below IS NOT EXACT but will help you with what your up against.
Very rare, in 35 years I replace maybe 2 to 5 a year out of 1500 to 2000 repairs a year on all major appliances. Make sure you replace it with the exact glass from the manufacturer, usuing your model number. Do not replace with glass from a glass shop.
This is a very common problem with the majority of electric ovens, there is no one particular reason for it to happen, it just happen's.
You have no alternative but to replace the glass, check your household insurance policy, as some policys cover for breakage of glass.
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It is not a fault with the door, and this sort of event occurs quite often, so is not uncommon.
All sorts of things can cause this, sudden change in temp, getting the glass wet whilst it is still hot, a knock or bang form an earlier time could have weakened the glass.
The list is quite long..
Depending on your household insurance, some policys cover for breakage of glass fittings, would be worth checking.
Plz rate my solution
the rep is right as of yet there is no recalls on this problem and yes they are tempered but in my many travels I hve only seen two do this once you have the glass replaced this will take care of the problem also if you use a oven cleaner that is not made for self cleaning ovens and get even a drop on the glass it will shatter