Question about HP Compaq Presario V2000 Notebook
I installed Windows Live OneCare last night on my Compaq Presario V2220 notebook. A few hours later my notebook froze and I had to perform Ctrl/Alt/power button to shut it down. When I went to turn on my notebook this morning, it won’t boot up. Instead it seems to be stuck in a loop:
1. Briefly shows Compaq screen
2. Briefly shows black screen stating Windows did not start successfully with options to start Windows in Safe Mode, Normal Mode, etc. Regardless of what option is chosen,
3. Briefly shows Windows start-up screen
4. Shows blue screen stating Windows has been shut down to prevent damage to the computer
It then sounds as if it is shutting down, then starts this process all over again. I recently moved and my original program CDs are in storage. Any help would be greatly appreciated.
When you boot the computer back up go into Safe Mode and check to see if you can roll the computer back to the point before you installed the software.
If so this should work. If it works then run a virus scan, a defrag of the hard drive and cleans the temp files.
You can do a diagnostic startup and uninstall Onecare. So once that it is uninstall ed it should be smooth sailing.
Here is a link for some startup / diagnostic software you could try after booting.
I hope this helps
Posted on May 19, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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