HP PS C4780 All in One InkJet Printer Logo
Posted on Sep 20, 2010
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My HP Photosmart C4700 keeps saying the printer cartridge is in wrong. I have taken them both out and put them in and they are correct.

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Rod Eslinger

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  • HP Expert 307 Answers
  • Posted on Apr 14, 2013
Rod Eslinger
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These types of severe cartridge errors (i.e. "refer to documentation" / "incompatible cartridges", etc.) typically indicate the internal micro-electronics of the HP #60-61 cartridge are electrically damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure due to prolonged ink exposure and subsequent circuit corrosion. I suggest you always run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test); you may also bypass the error (temporarily) on C4600-C4700 models which use HP 60 cartridges. Refer to Inkjet411 youtube videos below:

HP 60, 60XL, 61, 61XL Ink Cartridge Refills - Solving Errors & Warnings: http://www.youtube.com/watch?v=BskAfa6NJSg


HP Photosmart C4600 & C4700 Printers - Diagnostics Tap 41 Test: http://www.youtube.com/watch?v=ghxjLCn07Jo


HP Photosmart C4600 C4700 D110a Printers - HP 60 Cartridge Error Bypass: http://www.youtube.com/watch?v=rNVJmKPlLsg


HP Deskjet F2400 F4400 and F4500 Printers - Diagnostics Tap 41 Test:

http://www.youtube.com/watch?v=m-OM09NvNqg


HP Deskjet 4200 Printers - Diagnostics Tap 41 Test:

http://www.youtube.com/watch?v=16uXSBwTan8


HP Deskjet D2500 & D2600 Printer -Tap 10 Diagnostic Test:
http://www.youtube.com/watch?v=RTFOBtdthAc

  • Rod Eslinger
    Rod Eslinger Aug 27, 2014

    If you need to purchase a new ink cartridge, we suggest you try a remanufactured ink cartridge fromhttp://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA and have a high reliability rating (free shipping for all orders above $20). For any additional questions please contact us directly: [email protected] -Thank you

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  • Posted on Dec 15, 2010
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How to clear cartridge jam of hp photosmart c4700?

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NVM reset for hp photosmart c4780

You can gain access to the service menu...refer to Cartridge Error Clear bypass procedure below (as guidance of how to get in):

For any severe cartridge error related message, on the HP C4600, C4700 or D110a printer models, I suggest you run the internal Tap 41 diagnostics test which will tell you the electrical health of the ink cartridge - in many cases the cartridge is internally electrically damaged and will need to be replaced. In addition, you can temporarily bypass an 'incompatible cartridge(s) or Missing/Not Detected error message by performing the Cartridge Error Bypass procedure...refer to two Youtube videos on how to do this:

HP Photosmart C4600 & C4700 Printers - Tap 41 Diagnostic Test: http://www.youtube.com/watch?v=ghxjLCn07Jo


HP Photosmart C4600 C4700 D110a Printers - HP 60 Cartridge Error Bypass: http://www.youtube.com/watch?v=rNVJmKPlLsg


Low Ink Warning and Other (i.e Incompatible Cartridge) Errors, HP 60 & HP 61 Ink Cartridges:

http://www.youtube.com/watch?v=5_suW3U6e08


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C4680 print cartridge problem

Mostly, printer cartridge error occurs when the printer head is unable to identify the cartridge properly. And the basic reason behind this is that the cartridge is improperly attached. To reattach the cartridge, turn on the lid of the printer and then remove the cartridge from the printer head. Check the cartridge to make sure that there are no scratches or other damaged parts that can contribute to a printer cartridge error report. Take note that the cartridge should not be left open for more than 30 minutes; otherwise the ink will start to dry up and the cartridge will get clogged.
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Switch off the printer and switch on again,Unclip the cartridges one by one and clip back in again this sometimes cleans out the connector pins.This has happened to me.
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How do i bypass the ink cartridge error on the hp Deskjet F4480? It is saying ink cartridge not compatible but it is a genuine cartridge. And E is displayed on the screen and the light is flashing. How can...

These types of severe cartridge errors (i.e. "refer to documentation" / "incompatible cartridges", etc.) typically indicate the internal micro-electronics of the HP #60-61 cartridge are electrically damaged - now, these errors can be bypassed on select printer models (temporarily). The cartridge's electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure due to prolonged ink exposure and subsequent circuit corrosion. I suggest you always run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test); you may also bypass the error (temporarily) on C4600-C4700 models which use HP 60 cartridges. Refer to Inkjet411 youtube videos below:

HP 60, 60XL, 61, 61XL Ink Cartridge Refills - Solving Errors & Warnings: http://www.youtube.com/watch?v=BskAfa6NJSg


HP Photosmart C4600 & C4700 Printers - Diagnostics Tap 41 Test: http://www.youtube.com/watch?v=ghxjLCn07Jo


HP Photosmart C4600 C4700 D110a Printers - HP 60 Cartridge Error Bypass: http://www.youtube.com/watch?v=rNVJmKPlLsg


HP Deskjet F2400 F4400 and F4500 Printers - Diagnostics Tap 41 Test:

http://www.youtube.com/watch?v=m-OM09NvNqg


HP Deskjet 4200 Printers - Diagnostics Tap 41 Test:
http://www.youtube.com/watch?v=16uXSBwTan8




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The printer keeps messaging ink on sseveral colours is low but it is not. Have even tried new cartridges but no difference, same message . Seems to be misreading ink level

Some printers need special software (that shipped with the printer) to "tell" the printer that the ink-cartridge has been replaced, and that the ink-levels need to be fully "reset".
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"incompatible cartridges"

Usually if you leave the printer off for sometime the ink get dry on the heads or some ink may leake to the sensores so take the cartrage out clean it and clean the heads with cotton swaps...see if the help and let me know
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