I purchase a Live Chat earlier where my connection with the rep was lost. I never got any answer nor did the Tech try to get back to me. I have had to pay for a technician to coome out and therefor am requesting a refund for my failed Live Chat.
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Re: Minolta Di520 - Request of Refund
I understand now, unfortunately i didn't do the live chat nor am i paid for helping, just like you i came acrossed this site and thought i'd help a few people by donating some spare time.
I am however an IT engineer and am familiar with your copier, as i suggested earlier reset the tech rep switch and see if it clears your error.
I suggest you contact the site for your refund.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Replace the print head the device that houses the machine LASER, or the J or A printed circuit boards. Go with the LASER first if you can find one the Di520/620 are legacy machines from Minolta now Konica Minolta. Reset is Power off the Power on.
Check the web site for the Firery also check the operator manual for the copier Print controller I believe that model came with one. Pi 5500 something like that. Very old Minolta machine, now Konicaminolta, try this web site for
From the "terms" hyperlink at the bottom of every page:
Email and Chat Support subscription payments are non-refundable. Refunds of single-problem service fees are provided only if two conditions are met: (i) you request a refund within thirty (30) calendar days following the date you purchased the service, and (ii) we agree (in our reasonable discretion) that you did not receive professional-level advice and guidance on your product. If you believe that you are entitled to a refund, please send your refund request and a description of your case to email@example.com. We will respond as quickly as we can.
I had the same problem w/ one of the reps. Go to My Profile. Select the name of the rep and ask him/her to reconnect w/ you--that the problem hasn't been solved that to either provide more help or refund your $.
The trouble code liste to be found to acces Tech.RepMode function tree: Press Utility key and Stop - 0 -Stop - 0 - 0 - 1,touch Meter count windows on the touch panel,select tech.rep.mode,select counter,select trouble.
From the service manual
These malfunctions are concerned with faulty symptoms as they relate to software, hardware, and
communications. For remedial action change the board, check for cable connections, and turn OFF
and ON the power.
C133B - Check cables for proper connection and, if they are okay, change the finisher cpu board.
Hope this helps!