Question about Soyo DYLT032D 32 in. LCD Television
Not getting any power,will not turn on.
Posted on Nov 05, 2008
WE SHOULD REALLY START SOMETHING. PLEASE LET ME KNOW, I'M IN.
Posted on Oct 29, 2008
Oh my God. I just finished talking to the rep mentioned below. She was nasty. I've been waiting since July cause they don't even have the part in stock since then. I will almost quote this person: "Okay Mam, I don't have to listen to your complaints, your only option here is to keep waiting and I really don't know when the part is going to be back in stock or even if it is going to be in stock again. There is nothing else we can do for you". So what do you think. I paid for a one-year lasting tv and a quote for repair. I was even willing to pay for the part and the excessive shipping charge to get it, but they don't have it. I can't believe there is nothing we can do about this.
This is the "so gentle" lady's information. One thing I know, I will never buy a Soyo again, and will persuade anyone wanting to buy one against it.
Janet Mendoza RMA Department SOYO, Inc, (A publicly traded company: OTCBB: SOYO) 1420 S. Vintage Ave, Ontario, CA 91761 Tel: Soyo 32 - space.gif"http://i.fixya.net/uploads/images/space.gif" alt="space.gif" class="h_mi" /> Fax: (909) 292-2545Email: firstname.lastname@example.org
Posted on Oct 28, 2008
I also have the same problem after two years on the (SOYO LCD TV model DYL032D.
Won't power up I got blue light but no picture I called 1-866-280-1998 and the person said
to go on line www.soyo.com click on support and click yes to the RMA agreement and ship
my TV to the address indicated in the RMA instructions the problem is I have to pay shipping and
I reside in Hawaii also he explained if they find that the problem is not covered in the warranty
I have the option to purchase another TV are they crazy!!!!
Posted on Oct 28, 2008
I had the exact same thing happen with this exact same model. It had only been turned on a handful of times. Shame on SOYO. I also bought it at Sams club and they did nothing to help me out either. How can manufactures get away with this?
Posted on Jul 19, 2008
Customer support is not much help, but they did say that it sounded like either the power supply ($150) or the inverter on the screen ($450) could be defective. They say they'd be happy to sell me the parts if I needed them if I called the RMA dept 909.292.2513. Someone around here also suggested all getting together for a class action suit since this seems to happen to a ton of people with this model. I'll definitely be looking into that as well.
Posted on May 27, 2008
Long story short:
Had the same problem with my Soyo.
Thought it was the power supply board problem that everyone else was reporting.
ordered one. Plugged it in. Did not work.
Inspected the Main/Logic board and found what looked like a black button that could be depressed. It is located to the right of main processor on the board. You can't really miss it.
With the TV plugged in, I pressed the suspect button. The TV made a buzzing/clicking noise for a few moments and the stuck blue illuminated power button faded away.
Curious by this, I pressed the power button and low and behold the TV comes to life!
Looks like I found a "reset" button which seems to have fixed my problem.
Thanks Soyo for not bothering to mention that such a button exists.
I hope the rest of you have the same good luck. In the event you are still in need of a power supply board, email me. I have a spare now it seems. ;)
Posted on Jan 20, 2009
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Posted on Jan 02, 2017
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