For the last few washes I have been getting black stains on my clothes. I found some greasy black lumps in the wash which I can only liken to black shoe polish. The marks need to be scrubbed out with a stain remover as re-washing makes no difference. Please help.
We have the same problem with our LG WM2688HWM washer. I don't believe we have a pen that has gotten into the washer. It has consistently gotten worse over a short time. I have noticed that one of the black roller balls seems to be harder to spin than the others, and I wonder if that has anything to do with it.
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Re: Black marks on clothes
Use your tub clean feature and throw in some affresh www.affresh.com to see it that will clean out your unit. Check your button trap to see if anything is there. Insure you use HE branded detergent and cut back detergent and on your fabric softener, only tablespoon or 2 will do. Only use enough to satisfy your requirements and you will save money in the process.
With your roller balls, you can check it out, use a phillips screwdriver. On the baffle itself there is one screw and then it slide out. Maybe something is caught there.
I can't think of anything else that might be causing it. One thing, do you notice it on the clothes when you take them from the washer, or from the dryer. If it is when they are dry, check the felt inside your dryer, they have been known to get black and transfer onto the clothes. Sometimes they put too much grease in there or it could be from the rollers in the dryer as well.
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This could be a couple of things
1....oil from the transmission.
this is not common so lets leave this one
2.....the use of fabric softener causes greasy marks on clothing after a while
Fabric softener reacts with soap and can form a greasy jell. it can be yellow oily color or black.
You will know if you have been using fabric softener.
Stop using it straight away.
To clean oty the machine if it were mine I would put a packet of epson salts in with hot water and let the comp[lete cycly go.
Foe awhile use the machine with caution as this may release build up of grease which can stain further clothing until it is all gone.
The make and model of the washer is needed for an accurate diagnosis.
When the seal starts to fail, this oil floats up into the wash water in the form of small black drops. The stains are almost impossible to remove from clothing. Also, as the oil is leaking up, hot soapy water is leaking down into the transmission, which will eventually cause it to fail.
The seal wont be difficult to replace,but to get access to it you have to basically disassemble the whole machine. The hardest part was pulling the agitator off the shaft - I use a slide hammer puller. I'd start by pulling the agitator off and see if you can access the transmission seal that way - perhaps yours will be easier than mine was.
I had the same problem, and it turns out that it is NOT the seal. It is the liquid fabric softener. The fabric softener dispenser needs to be cleaned periodically or it gets a black waxy, goopy, build up. It is this same buildup that ends up staining your clothes with dark brown or black stains.
Just remove the dispenser and wash it our very well and the problem will be gone.
At the end of the cycle, the wash plate nutates for approximately 30 seconds to fluff the clothing after the final spin. The action of fluffing causes the outer wash plate seal to rub against the stainless steel basket while they are both relatively dry. This condition causes the gray discoloration. RESOLUTION: An updated machine control, part number 8542693, is now available. The updated control reduces the fluff time from 30 seconds to 8 seconds, allowing the clothing to be fluffed, without causing discoloration. Gray marks or smudges can be washed out of clothing after wiping down the basket. The consumer should use the recommended amount of HE detergent and the hottest water safe for the fabric or hand wash the garment under running water. In either case, the fabric must be cleaned prior to running through the dryer
You said these particles stick to the clothes, do they come off and then leave a stain? It may be grease or oil coming from a leaking drum bearing seal. If it is, This is a major repair and not one for DIY.
My wife complained that we were having similar problems recently. After investigation I located the remains of a pen entering the filter and removed this and did a few empty boil washes to remove any remains of ink and this worked for us. Check the filter and hose between the drum and filter.