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Twin Turbo pushing out a lot of unprinted labels

Hello,
I've had numerous problems with my Dymo twin turbo printing a label and then pushing out three or four unprinted ones. Sometimes it will push a lot out at the beginning and then print on the fourth or fifth and then push out a lot more empty ones.
I've been on to Dymo tech support who told me to uninstall the printer driver and install a new one 7.8 from their website. I've done that but it's been much worse since then.
Does anyone know how to fix this problem? The machine is used for a charity and we can't afford to keep buying new shipping labels while throwing perfectly good ones away.
Thanks

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  • Anonymous Jun 04, 2008

    I have the same problem. My printer always prints my label, then prints an extra black one behind it. I then have to open the machine and pull the blank one back through the feed. THEN, most times, once I press the feed button, it starts feeding three blank labels and finishes off by printing the actual text onto the middle of two labels. Weird!!!HELP

  • Anonymous Sep 17, 2008

    We don't just have a few labels printing blank, we have multiple labels endlessly printing. The only way to stop it is to unplug the power, but when we hook the power back up, it starts to print blanks againg.

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The people at Dymo's tech support (1-203-588-2500), told me that the problem is a dirty sensor. If you open the front face of the machine (the part with the words "Dymo Labelwriter Twin Turbo" on it), on the inside (top) you will see the black rollers and a peice that is on top of the roller that is the same color as the face you just removed. That peice can be lifted and underneath it you will see an orange transparent peice. This is the sensor. To clean it, you can either use the cleaner sheets that came with the printer or a business card. You will need to put enough alcohol to make the card damp (but not soaked) and run it through as if it were a label 10 times. This should clean your sensor so that it is able to clearly tell when to stop feeding.

It sounds complicated, but its really not. I hope this helps somebody!!!

Posted on Jun 04, 2009

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Tends to be one of two issues. 1. The labels aren't loaded correctly so they drift a bit. make sure the labels are pushed all the way to the left side of the spool and that the right side of the spool is clamped on tightly. 2. The sensor on the printer is out of alignement somehow. Printers have a 2 year warrantee so repair should be no cost. www.dymo.com/support or your local country support contact.

Posted on Jun 11, 2008

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I was having the same problem muti labels coming out and no printing. I realized i had the labels feeding the wrong direction (Flip the roll over) the mechine was not sensing the termal label because in was the back of the label. See feeding diagram in bottom of the machine. DUH! it works perfect now

Posted on Sep 10, 2010

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