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Emerson dual screen dvd player reads " bad disk"

Used the unit twice ...on our last trip worked fine.....on our way home the unit would turn on, loading , then it read bad disk. I tried a cd and that skips and jumps all over the place.

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Alright, sounds like either you bumped the laser loose a little bit or try laser lens needs to be cleaned with some rubbing alcohol and a q-tip.

You will need to open it up to check it or clean it.

If this system is brand new and still under warranty, then Don't open, merely return it and get a different one.

Please update me on the situation. thanks

Posted on May 19, 2008

  • Benjamin Patri
    Benjamin Patri May 23, 2008

    Were you able to fix this, if so then please give me some feedback by rating my solution. If you need any more help, I would be glad to assist you, just ask.

    thanks and Have a Great Day!

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Try using a CD lens cleaner and see if that helps resolve the issue. If not, it could be that the lens/laser has misaligned, and you will need to take the machine for servicing.

Posted on May 19, 2008

  • Swilin Sampson
    Swilin Sampson May 19, 2008

    Since you say that this is a new player, I'd recommend taking it back to the shop to get it replaced under warranty, instead of oopening it up and trying to replace anything.

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