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The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the
probability is that you will have to get it fixed by a professional.
these at own risk as it may further damage the camera.
try connecting your ac adapter or usb cable.
Try holding the
shutter button while switching on the camera.
Look at the lens ,
and if some of the lens 'circles' is misaligned or not concentric then
try wiggling it (while holding camera lens down).
pushing or pulling the lens when it extends but this is risky as it may
cause the lens barrel to slip out of its guidance system.
way to do this is to place the camera lens down on a hard surface and
then power it up. Be sure to use a soft cloth or something similar as to
not scratch your lens or casing. Let the lens push the camera up and
down a few times and sometimes the little resistance provided by the
camera is enough to get things going again.
Try hitting your
camera near the lens on the body with the soft tissue on the palm of
Other than that , I would take the camera to a repair
center for a evaluation to see if it would cost more to repair than to
replace the camera.
If it is still under warranty I would suggest
you take it in before trying any of these steps and remove any
off-brand batteries or accessories as some stores are really fussy about
warranty repairs on camera's with non-brand accessories.
While zooming in-out camera gives error message means lens mechanism is either defective or lens drive motor is bad. In both cases, lens assembly will be replaced. Contact nearest camera repair shop for fix. Thanks.
Hi Rachael_amor, If the lens will not zoom on the camera will it off the camera? If not then it has some grit, dirt, and the like in the lens. You could attempt to vacuum around the zoom however, I suspect it will need to go in to Nikon. That lens is not well weather sealed, it is a inexpensive consumer lens.
If the "!ZOOM ERROR" message is displayed on the digital camera, switch the camera off and on again 2 or 3 times. If this does not clear the error, take the camera to your nearest FUJIFILM Service Station for testing and repairs. Problem may caused by lens zooming gears stuck.
I just had this problem, too. I basically disassembled the camera by removing the back cover, front cover, and top assembly. The top assembly includes a plastic part between a circuit board and the top external metal piece that houses the button on the top of the camera. On the circuit board there is a switch for the zoom that looks like a pinball flipper. You have to make sure that it's working properly and you may have to remove the metal dust cap and remove any sand if it's lodged in the mechanism. It's pretty tough if you're not good with your hands because it's extremely small. I did this and the zoom began working like normal again, but then I got the message that the camera needs to be turned on and off every time I turn on the camera...
this is a protection mechanism against further damage when the zoom/lens mechanism is obstructed. It's a very delicate mechanism, and it's not easy or cheap to fix. The gears probably got misaligned or broken when you dropped the camera. You should get a repair estimate, and only if you decide you'd rather trash it try opening it up again.