Question about Sony Cyber-shot DSC-W55 Digital Camera
I had the same problem with my cybershot w55. I looked around online and found out that all you need to do is smack it around a little or yank on the camera lense. Basically the lense is just out of line. I had to pull on the lense as it was coming out, but some others had to hit the lense or push on it while it is going in and out. Don't be afraid to hit/yank it pretty hard! It has worked for me ever since!
Posted on Jul 30, 2008
I had the same "access" problem as everyone else - but here's the real way to permanently fix this problem when banging and smacking it barely works.
1 - Remove battery and memory stick. Back up the mem stick if necessary or paranoid.
2 - Using a small Phillips head screwdriver, remove all of the screws you see from the front (lens side), right and left sides of the camera. Then remove all three of the covers and place aside.
3 - Clean and remove all dirt & dust in and around front of camera, paying special attention to areas close the lens and lens housing areas.
4 - Insert battery and close the battery cover and then PLACE THE CAMERA RIGHT-SIDE UP ON A FLAT, NON-METALLIC SURFACE, MAKING SURE THAT YOU'RE NOT TOUCHING ANY OF THE EXPOSED CIRCUITS OR WIRING TO AVOID POTENTIAL SHOCK. This isn't a danger issue, more of a cover-my-*** related note. When I did this for my DSC-W55 I touched it just about everywhere without receiving generating anything close to a shock.
5 - Press the power button. If lens does open fully and you're still receiving the "access" message, continue powering off and on while using a toothpick or compressed air to remove remaining dirt and dust particles.
6 - When you're DSC-W55 is back in business - and after you've tested it multiple times via several on/off cycles, begin replacing the covers one at a time. The trick is to replace one cover, then to test the camera again via several on/off cycles. Do this until you've reattached all covers and camera is fully operational once again.
Tip - you may find success early by varying the tightness of the screws for each side's cover as you move along the on/off cycle process.
Posted on May 30, 2009
Amazing !!! cant believe that banging worked...so so happy
Posted on Oct 07, 2008
Awesome!!!! guess what mine worked. i had my camera put up for over a year because of this problem, but then i decided to search a fix for it and i seen that banging it worked for everyone so i tried it myself and wallah it worked thanks guys y'all are the best.
Posted on May 18, 2009
I just ended up breaking mine more with the lightly tapping to banging it hard, used the advice on taking apart and amazingly it was like new!!!
Posted on May 31, 2009
Say access, turn the power off and on again...
Posted on Oct 08, 2008
Banged it once and now it is working fine. Thanks alot.
Posted on Oct 06, 2008
Thanks lorihott for the BIG BANG THEORY...it works again and I'm so happy!!!!!
I am so thankful for you!!!!
Posted on Oct 03, 2008
I was so excited to see you people solved this problem, till I tried it and made it worse. BEWARE, you are taking a chance with this "solution". I think I'll just thgrow this P.O.S. in the trash and buy a real camera
Posted on Sep 27, 2008
Wow I am amazed that really did work!! The banging thingy! I was afraid but I figured what do I have to lose.....would've had to get rid of it if it never worked anyways! Thanks for the 'technical' advice.
Posted on Sep 24, 2008
It WORKS! I whacked my camera on the lower left side (looking at it from the back). It worked well. Thanks for the info and for saving me $110 for a service visit.
Posted on Sep 22, 2008
Omg soooo i deff agree with everyone else about lorihott
i was scared to bang my camera
but after pulling the lense out and pushing it in...nothing worked
so i turned it on and banged it pretty hard and now it works just like it used to!
thank you sooo much!
i really needed my camera tomorrow and ive tried everything!
Posted on Sep 12, 2008
Arghh I broke mine moree. =[[[
Posted on Aug 20, 2008
Great Site. Thanks for all the help :) I was so frustrated that my W55 was doing what so many others was doing. I was expecting expensive repairs.
I tried banging but finally had to get a letter opener and pried the lens out. Works fine now.
Posted on Aug 17, 2008
If your lens is not even coming out which mine did not.. smack the side REALLY REALLY hard. surprised it worked. thanks lorihott. = )
Posted on Aug 15, 2008
Lorihott - THANK YOU!!!
I am still confused how this started happening (it happened to mine like a virus almost as a result of trading memory sticks).
Thanks so much for your help!
Posted on Aug 14, 2008
Yes! i love who ever came up with bashing it about!
whoop. it fixed mine too.
Posted on Aug 12, 2008
This worked for me too. I tried pushing and pulling the lens, but eventually just smacking it worked. Sony eSupport had no idea what to do and refered me to a repair center. Thanks!
Posted on Aug 12, 2008
My lens doesn't come out either?! what do i do! i've been banging it around i'm afraid i'll break 'er!!
Posted on Aug 10, 2008
Dood my lense doesnt even come out ! ! !
Posted on Aug 09, 2008
LMAOROFLPIMP here...it works...!!!
You probably saved us a zillion $$$$ in repair fees.
Thanks so much
Posted on Aug 09, 2008
Lorihott i owe you my life you are so amazing i tried almost everything and i just had to smack it around a bit with the lense outt thnkssss
Posted on Aug 05, 2008
LORIHOTT YOU ARE MY GIRLLLL! I HAVE BEEN TRYING FOR WEEKS TO GET THIS DAMN THING TO WORK! BANGING ON IT DID WORKKK!
LOVE THE BON QUI QUIS!
Posted on Aug 02, 2008
I found the RESET button, I think, and it soloved the problem for me. My camera works just fine at the moment.
The RESET button is behind the battery, a little round hole with a very small button in. Use something sharp to push it easy and then put the battery back and try again. Worked for me!
Posted on Aug 23, 2008
I had the same problem as all of you... I wooped on it... removed the battery and pushed a paperclip into the very small round holes to reset (2 of them) behind the battery. Works again like the day I bought it. I think the reset is is your first step.
Posted on Oct 20, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
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Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.
Performing a manual power reset
Turn off the camera.
Remove the battery pack.
Press and hold the power button for 30 seconds.
Allow the camera to remain without power for 60 seconds.
Reinsert the battery pack.
Turn on the camera.
To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settigs 1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.
If the issue persists, service may be required.
Thanks for contacting FixYa
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