Question about Sony Cyber-shot DSC-W55 Digital Camera

26 Answers

Say access, turn the power off and on again...

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  • Miguel Moreno
    Miguel Moreno May 24, 2008

    I turn the camera on and it just says acces, then Turn Power Off and On....



    Also, I noticed that when I turned it on before the little light next to the lens (the ones u look through insted of using the LCD screen) and before it turned green, now when I turn the camera on its yellow/brown, and now it doesnt light up at all

  • voreo May 27, 2008

    my camera keeps telling me to turn power on and off again while constently beeping

  • camshy May 28, 2008

    I have the same problem. When I turn the camera on, the screen says "Access" and the lens comes out and back in about 3 times while the orange light flashes. Then when the lens stops moving, the light goes off and the screen says "turn the power off and on again." I've recharged the battery, tried gently twisting the lens, tried pulling it out farther.

  • Anonymous Jun 07, 2008

    Yeh I have the same problem and have no idea why it started! I had just up-loaded my picture on to my computer and ever since it hasn't worked! very strange and annoying! have tried twisting the lens barrel etc but nothing seems to work!  

  • Anonymous Jun 11, 2008

    access on / off problem


  • Anonymous Aug 05, 2008

    i am mm so upset i have pulled on and tugged and pushed in and out and nothing . i have tried everything...please help

  • Anonymous Aug 07, 2008

    grrrrrrrrrrrr - this thing is still brand new. Purchased at Sears - they don't care if it doesn't work. SONY doesn't care if it doesn't work. Piece of junk! Never buying SONY junk again. Never shopping at SEARS again either. Not a satisfied customer.

  • stormsaputo Aug 12, 2008

    Lens will not contract back in, screen says access, turn the power off and on again

  • Anonymous Aug 13, 2008

    My Sony Cybershot 7.2 has the same problem. The lens is extended and will not retract - it is clicking. I've tried pulling, pushing and smacking without luck - any other suggestions?

  • emlad Aug 14, 2008

    I've had the same problem as everyone else on this thread (the screen
    says "access" and the lens goes in and out and takes like 3 minutes to
    finally retract itself, but I've also had an additional problem, which is:



    The camera works when I initially start it up after not touching it for
    a few days, but the lens is really not focusing at all. The pictures
    are unfocused (but not grainy, if that makes any difference - just
    generally unfocused). I've tried turning macro and on and off but it
    doesn't change anything. It just seems like holding the
    picture-taking-button halfway down to focus doesn't do anything at
    all. After I go to the picture viewing screen, I can view the
    pictures, but then once I try to go back to the picture-taking mode,
    the problem with the lens not wanting to retract and the "access..." on
    the screen occurs.



    The problem started soon after I uploaded a bunch of pictures on to my
    computer (the pictures were fine, which was pretty fortunate) and I
    accidentally left the camera on and the battery ran out. I'm not sure
    if that gives you any insight...



    Anyway, I'm really frustrated because these problems happened only a
    few weeks after my warranty ran out, so I really don't want to have to
    send it in for repair. Any help would be greatly appreciated!
    If you are unable to offer a solution that works on my camera, however,
    then if you could offer a rough estimate on how much it might cost me
    to send in my camera, I would really appreciate it. If that's not
    possible, it's okay, but I really just want a ballpark measure so that
    I'll be able to make a decision on whether or not I should get it fixed
    or (very unhappily) invest in a new one.



    Thank you!

  • Anonymous Aug 18, 2008

    it says access" turn pooff and on...nothing else gonna happen...what can i do??

  • albertdejeu Aug 23, 2008

    Na het aanzetten komt er op het display "toegang" te staan waarna de lens inklpat en uitschuift en het toestel vraagt om het uit en weer aan te zetten maar ik krijg geen toegang

  • m4tthias Aug 29, 2008

    Same problem. Lens goes in and out for 3 times. Access. Turn the power off and on again. Never buy Sony Cybershot.

    Is there any 'proper' way to bang the **** out of it ?

    Thanks


  • Anonymous Oct 07, 2008

    Same problem here. It kept saying access and that I have to turn it off and on again. I did what I read on here. It works find now. Hope it keeps doing that.

    But if you have the same problem like your reading, follow the directions and it will hopefully work for you too.

    Dont be scared to bang it.

    R. Ramos


  • johanssonsan May 07, 2009

    I tried the bangin-thing to, it worked! But now when the lens is out, the picture is unfocused. Anyone else with the same problem?

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I had the same problem with my cybershot w55. I looked around online and found out that all you need to do is smack it around a little or yank on the camera lense. Basically the lense is just out of line. I had to pull on the lense as it was coming out, but some others had to hit the lense or push on it while it is going in and out. Don't be afraid to hit/yank it pretty hard! It has worked for me ever since!

Posted on Jul 30, 2008

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I had the same "access" problem as everyone else - but here's the real way to permanently fix this problem when banging and smacking it barely works.


1 - Remove battery and memory stick. Back up the mem stick if necessary or paranoid.
2 - Using a small Phillips head screwdriver, remove all of the screws you see from the front (lens side), right and left sides of the camera. Then remove all three of the covers and place aside. 
3 - Clean and remove all dirt & dust in and around front of camera, paying special attention to areas close the lens and lens housing areas.
4 - Insert battery and close the battery cover and then PLACE THE CAMERA RIGHT-SIDE UP ON A FLAT, NON-METALLIC SURFACE, MAKING SURE THAT YOU'RE NOT TOUCHING ANY OF THE EXPOSED CIRCUITS OR WIRING TO AVOID POTENTIAL SHOCK. This isn't a danger issue, more of a cover-my-*** related note. When I did this for my DSC-W55 I touched it just about everywhere without receiving generating anything close to a shock.
5 - Press the power button. If lens does open fully and you're still receiving the "access" message, continue powering off and on while using a toothpick or compressed air to remove remaining dirt and dust particles.
6 - When you're DSC-W55 is back in business - and after you've tested it multiple times via several on/off cycles, begin replacing the covers one at a time. The trick is to replace one cover, then to test the camera again via several on/off cycles. Do this until you've reattached all covers and camera is fully operational once again. 
Tip - you may find success early by varying the tightness of the screws for each side's cover as you move along the on/off cycle process.

Posted on May 30, 2009

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Amazing !!! cant believe that banging worked...so so happy

Posted on Oct 07, 2008

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Awesome!!!! guess what mine worked. i had my camera put up for over a year because of this problem, but then i decided to search a fix for it and i seen that banging it worked for everyone so i tried it myself and wallah it worked thanks guys y'all are the best.

Posted on May 18, 2009

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I just ended up breaking mine more with the lightly tapping to banging it hard, used the advice on taking apart and amazingly it was like new!!!

Posted on May 31, 2009

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Say access, turn the power off and on again...

Posted on Oct 08, 2008

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Banged it once and now it is working fine. Thanks alot.

Posted on Oct 06, 2008

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Thanks lorihott for the BIG BANG THEORY...it works again and I'm so happy!!!!!

I am so thankful for you!!!!

Posted on Oct 03, 2008

I was so excited to see you people solved this problem, till I tried it and made it worse. BEWARE, you are taking a chance with this "solution". I think I'll just thgrow this P.O.S. in the trash and buy a real camera

Posted on Sep 27, 2008

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Wow I am amazed that really did work!! The banging thingy! I was afraid but I figured what do I have to lose.....would've had to get rid of it if it never worked anyways! Thanks for the 'technical' advice.

Posted on Sep 24, 2008

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It WORKS! I whacked my camera on the lower left side (looking at it from the back). It worked well. Thanks for the info and for saving me $110 for a service visit.

Yippeee!!!

Posted on Sep 22, 2008

Omg soooo i deff agree with everyone else about lorihott
i was scared to bang my camera
but after pulling the lense out and pushing it in...nothing worked
so i turned it on and banged it pretty hard and now it works just like it used to!
thank you sooo much!
i really needed my camera tomorrow and ive tried everything!

Posted on Sep 12, 2008

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Arghh I broke mine moree. =[[[

Posted on Aug 20, 2008

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Great Site. Thanks for all the help :) I was so frustrated that my W55 was doing what so many others was doing. I was expecting expensive repairs.
I tried banging but finally had to get a letter opener and pried the lens out. Works fine now.

Posted on Aug 17, 2008

If your lens is not even coming out which mine did not.. smack the side REALLY REALLY hard. surprised it worked. thanks lorihott. = )

Posted on Aug 15, 2008

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Lorihott - THANK YOU!!!

I am still confused how this started happening (it happened to mine like a virus almost as a result of trading memory sticks).


Thanks so much for your help!

Posted on Aug 14, 2008

Yes! i love who ever came up with bashing it about!

whoop. it fixed mine too.

thanks.

Posted on Aug 12, 2008

This worked for me too. I tried pushing and pulling the lens, but eventually just smacking it worked. Sony eSupport had no idea what to do and refered me to a repair center. Thanks!

Posted on Aug 12, 2008

My lens doesn't come out either?! what do i do! i've been banging it around i'm afraid i'll break 'er!!

Posted on Aug 10, 2008

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The solution of banging it around worked - amazing - i'm off back to Currys to tell their tech guys!!

Posted on Aug 09, 2008

  • thebunces3 Aug 09, 2008

    amazing - bashing the lens when out solved the problem. i'm off back to Currys to tell their tech guys !

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Dood my lense doesnt even come out ! ! !

Posted on Aug 09, 2008

LMAOROFLPIMP here...it works...!!!

You probably saved us a zillion $$$$ in repair fees.

Thanks so much

Posted on Aug 09, 2008

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Lorihott i owe you my life you are so amazing i tried almost everything and i just had to smack it around a bit with the lense outt thnkssss

Posted on Aug 05, 2008

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LORIHOTT YOU ARE MY GIRLLLL! I HAVE BEEN TRYING FOR WEEKS TO GET THIS DAMN THING TO WORK! BANGING ON IT DID WORKKK!


LOVE THE BON QUI QUIS!

Posted on Aug 02, 2008

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I found the RESET button, I think, and it soloved the problem for me. My camera works just fine at the moment.

The RESET button is behind the battery, a little round hole with a very small button in. Use something sharp to push it easy and then put the battery back and try again. Worked for me!

Posted on Aug 23, 2008

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I had the same problem as all of you... I wooped on it... removed the battery and pushed a paperclip into the very small round holes to reset (2 of them) behind the battery. Works again like the day I bought it. I think the reset is is your first step.

Posted on Oct 20, 2008

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