Question about Air Conditioners
My dad, retired hvac commerical saw an article regarding my Carrier unit and the evaporator coils giving out before warranty expires. My warranty (5 year) just exp in April and now evap coil is shot. Is there a recall out there? We are in Grand Prairie, TX.
I recently contacted Carrier Corp after our routine annual HVAC check on our residential system indicated that our 4 ton AC unit and 3 ton unit had leaking evaporator coils.
They basically told me to shove it in a very curt letter - In other words even though a leaking evaporator coil is a manufacturing defect they will not offer any financial assistance in replacing the failed evaporator coils.
I spoke to several HVAC engineers and they indicated Carrier has a high percentage of evaporator coils and compressor failures on residental HVAC systems.
The copper wall of the evaporator coil is being drawn thinner than in earlier years and the R22 being acidic slowly eats through the copper tubing.
Evaporator coils should not fail according to the HVAC Engineers if properly manufactured.
Posted on Jul 23, 2008
In some cases if you complain to Carrier Corporation... LOUDLY they will wave the out of Warranty because of the closeness. Make a point of stating " I'll never own another Carrier anything " might help. I have seen this work. If it dosn't work the first time try again and ask to talk to the supervisor over who your talking to. If the coil is bad now it must have been bad in april while under warranty, leaks usually start slow could take a year to leak out.
also let them know your Dad is a HVAC guy this could also help. THE WHEEL THAT SQUEAK'S GETS THE GREASE.
Carrier is a large company and does not like unhappy customers. Good Luck
Posted on May 20, 2008
Studies have concluded that it's not the coils, but the gas-off from building materials in new home construction that are reacting with, and to the metal in, and on ALL coils, not just Carrier coils. Although Carrier coils 2003-2005 used for R-410a were in reality, R-22 coils that could not withstand the higher pressures of Puron.
Posted on Dec 12, 2008
I just found out that my 2 year old 4 ton Carrier coils need to be replaced because of a leak. I have the Performance N coil model CNPVP with Puron. Repair company says parts are covered, but labor will run $750. I contacted Carrier and they said I can ask for a review. The family next door had the same repairs done last year and Carrier has not paid for his labor. This is there email response back to me,
"Thank you for contacting Carrier. On behalf of Carrier Corporation, I apologize that one of our products has failed to meet your expectations. Labor and service charges are not covered under the manufactures warranty. However, our Management Review Board is willing to look into this matter for you. In order for them to do so you will need to have the work done and paid for. As soon as that is done we will need a copy of the paid invoice to investigate further. Please advise if this is what you would like us to do."
Carrier is a piece of $hit if they don't pay for the labor. Carrier stand behind your products and workmanship. My house was built in late 2007 and I'm the only owner. Used the A/C for 2 seasons, just like my neighbor.
PS - The repair people are replacing mine with tin covered coils, so hopefully these screw-ups at Carrier can do it right this time!
Posted on May 19, 2010
I have a 2ton and a 3 ton carrier in my house 5 years and 6 months as of december 4th. both coils have leaks!!!! carrier told me the same thing,they know the coils are no good,and are going to do NOTHING about it. Told me Too Bad **** it up because carrier will do nothing for me, now are in the future. Only if the courts make them do something!!!!! I am replacing my systems with TRANE systems. have talked to several neighbors that have TRANE systems have had no trouble at all with there units. i even called TRANE asked what would they do in my case. The response GIVE ME NEW COILS AND HAVE THEM INSTALL UNDER WARRANTY AT NO CHARGE!!!!!!! Thats right FREE of charge. Guess why i am spending over $10,000.00 replacing those pieces of #%&$ Carrier systems. Because if coils are bad after 5 years, what about the furance and the outside units?
Posted on Dec 15, 2009
This is ridiculous.. unhealthy and they need to be shown that wasted resources calls for bankruptcy after a well awaited lawsuit. Many Carrier furnaces already lost the lawsuit over an issue with the secondary heat exchanger design. They designed the secondary exchangers on hi/-efficiency furnaces with two types of metal that are inevitable to rust just after the warranty runs out. Come on people, we don't need to be rocket scientists to realize that they knew this. I'm calling the company again tomorrow. I am sick and tired of paying the piper to come and inspect our furnace/leaky evaporator coil and him with his vacuum in hand and nothing more to offer than I could have already done myself, says, "it's normal." I then asked the carrier serviceman, "Ok, so what about the gas byproducts and the water vapour it's pushing through my vents when the central air is on?" He shurggs and says, "It's not the carbon dioxide you have to worry about, it's the ammonia." What a waste of time and money. He then leaves after getting paid $130.
Posted on Aug 12, 2010
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