Question about Creative Labs Zen Digital Media Player

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Zen 4 gb media player

I let my mother-in-law hold my zen media player and when she gave it back, the screen was "frozen" at the main menu screen.I tried to restart the zen but I couldn't turn it off so I decided to let the batteries die. After the batteries died, I plugged it up and turned it back on. It came on successfully but it prompted me to an unfamiliar screen.This screen listed 4 options: Reload firmware, reboot, erase all , and I forgot the 4th option. I didn't know what to do so I took the zen to my computer savvy mother. She told me to reboot. So when I pushed reboot, the screen turned black but it looks like it's still on. My mother told me to turn it off but it won't.Now, I'm basically stuck with a black screen on my zen that appears to be on. What should I do?

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  • Anonymous May 22, 2008

    i was downloading new songs from the computer and in the middle of that i got error message, then when i disconnected the player from the computer the main screen showing the Docked symbol and it is also showing the "shutting down" symbol but actually can not turn off .

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1 Answer

I've had the same problem and stuck a paper clip in the little whole at the bottem that says reset. It's working just fine now.

Posted on May 25, 2008

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What model is this? I was going to suggest a hard reset or reformat if it is continually locking. Simply resetting it isn't stopping whatever is making it freeze up to go away, so it's time for more drastic measures. Hopefully you can still save your music and connect it to your PC before you have to wipe it out.

Here is a link to a similiar situation with a Zen that might help from our very own fixya archives.

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http://www.fixya.com/support/t103747-frozen_mp3_player

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By the way, before updating the firmware, let the battery have a full charge, ok

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