Question about Creative Labs Zen Touch MP3 Player

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Creative Zen Touch

Dropped , worked but then went into recovery mode. I have "cleaned" and rebooted2 but does not change. I see that lots of others seem to have the same problem. Can you help?

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  • Anonymous Aug 05, 2008

    I dropped my Creative Zen Touch player from about 3 feet and ever since then, I've been unable to use the scroll bar. I've reset it a couple of times and although everything (as far as I can see) still works, I'm unable to use this feature.

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If it was dropped then i would guess the usb port is loose or has broke the solder

Posted on May 28, 2008

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My Creative Zen Touch is frozen. When I hold down the "Menu" button, the screen does not change. When I connect to the computer and attempt to run Creative Mediasource Organizer, I get a message that the...


I would run the recovery console from the player itself. Make sure the Touch's power supply is plugged in (and unplugged from a PC) then to access the recovery mode of the Touch, hold down the Play/Pause button while inserting a straightened paper clip into the reset hole on your player, give it about five seconds then remove the paper clip.
Next, keep on holding the Play/Pause button until the Rescue Mode screen appears. After you see the rescue mode menu, you can release the play/pause button.
I would try a "clean up" first, as this is less intrusive and will not erase data.

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Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!

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can you choose any of the options 1-4? try to clean up.

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Hello,

Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

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I agree, use the Reload Firmware tool on recovery mode and then upgrade the firmware from the website. If you get "firmware failed!", then try it from a different computer.

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You can try using the MP3 player recovery tool from Creative

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· Download recovery tool off creative's website.

http://us.creative.com/support/downloads/

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