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There is a power switch on the back of the console, turn it off, wait 10 seconds turn it on.
Eject the disc.
Close the tray (if exists)
let the machine start up into the menu or sometimes called Dashboard.
Open the tray / insert the cd again.
If the disc doesn't start spinning there might be something in the drive that doesn't belong there, or there might be a mechanical problem with the drive that would require the console and the drive to be taken apart to solve the issue.
That is how the X-Box works. It doesn't stay open, because if it stood open and it accidently dropped or anything, the drawer would break, and that would cause alot of problems with Microsoft. Thanks for using Fixya!
A lot of people have this problem. Before you post, look around.
Anyway, I was able to call xbox 360 customer support. We did the troubleshooting but it still would not work, so they took my xbox 360 in for repairs. I would not try to fix it on your own because it might negate the warranty.
Getting to the dashboard screen is a good thing but still cannot rule out a bad circuit board or power supply.
All the symptoms point to a bad DVD drive but the opening/closing by itself do indicate a problem with the microprocessor.
Can you turn the power on and off with the small button?? If not, would definitely suspect bad board.