Question about Canon MultiPASS MP360 All-In-One InkJet Printer

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Not printing in black (not a cartridge or head drying)

My CanonMP360, after a change of black cartridge, don't print in black. I use it every day and I hadn't any problem before. I use the original Canon24 cartidge. I tried another cartidge of Canon 24 black. Same problem. I made a deep cleaning too. What can I do more? Change haed? Change head's cable? Or something easier solution? Thank You!

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  • Bozont May 20, 2008

    Thank You! I cleaned the contact points. Now I have black, but my colours diapared...:S Maybe I must to buy a new printhead. Or go to the local Canon service.

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You first try by cleaning the head then you can clean the cartidge contact point with printer head, if nothing seems to solve the problem then you hve to send the printer for servicing

Posted on May 19, 2008

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If the print head cleaning maintenance routine does not clear the blockages, then print head needs replacing, but it may be expensive.
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Hi Allan

BROTHER DCP-165C BLACK INK NOZZLE BLOCKAGE CLEANING

If your printer is under warranty then take it to a Brother Service Center for Print Head Maintenance.

If not and you are technically minded and/or adventurous, then you could try to clear the likely cause of this fault (potential blocked micro-nozzles on the print head) yourself.

Remove all the cartridges, wrap them in clingwrap/clingfilm and then place them (upside down) on an old newspaper to minimize accidental leakage > remove the print head (a small square, gold, patterned contact plate sitting at the back of the cartridge compartment) > immerse the print head in a solvent for 24 hours (sometimes longer). Below is a webpage showing you how to create, handle, store, use your own solvent recipe to and safely and responsibly dispose of used solvent:

http://www.ehow.com/how_6614390_homemade-solvent-clean-print-head.html

Remove and blow dry the print head until completely dry > reinstall print head > reinstall cartridges > repeat head cleaning and test print procedures again.

For the future, either with this or any other printer, please remember these tiny micro-nozzles can very easily become blocked with dried ink. You can protect against this by always using good quality ink, printing regularly to keep ink flowing through the system (including the odd unnecessary test print, if necessary), replacing empty cartridges without delay, not allowing drying air to dry ink residue in the micro-nozzles by never leaving a cartridge space empty for more than the few seconds it takes to change a cartridge, always fully prepare, unpack, unclip and unpeel the new cartridge before removing the empty one, try to avoid being distracted while changing cartridges (so easy to forget and leave a cartridge space empty and the cartridge bay open).

Please don't hesitate to ask for more help if you need it.

I hope this helps.

If this Answer goes some way towards helping to resolve your Query, Problem or Fault, please take the time to Rate it. Doing so helps Solution Providers, like me, better understand the needs and the point of view of Askers, like you, and guides us in exploring the best ways to provide the most comprehensive, useful and high quality Responses and Solutions we can. If you need further help, please do not hesitate to post another Question or add a Comment to this Question.
Thanks for using FixYa.

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1 Answer

Error code 0xc19a0023


I went crazy trying to fix my HP D7560, days and days of print ink failure, unable to align cartridges, until to clean print heads. My symptom is that the black ink started to print only in a light gray. I tried everything from running Tools, changing to new cartridges, even buying a new print head (which was not genuine HP, they don't make them anymore, and the new print head would'n't complete in diagnostics without error). I love this printer and didn't want to part with it. So I searched for days and tried many solutions without success. Until I found this one last solution - it my last ditch effort. The solution is to get a bowl of very hot water (not boiling), remove the print head from the printer and place the print head directly in the hot water (sounds risky! but I did it). I watched as the bowl filled with black ink. The instructions said to let it sit for 5-10 minutes, but I couldnt' believe the amount of ink that poured out of the print head. So, I kept replacing the water and shaking the print head carefully in the water to loosen the trapped ink. I repeated this step (replacing water) until it was no longer producing black cloud of ink and water was fairly clear. I carefully dried the print head with a paper towel, let sit for approx 5 minutes to dry some more, shook it vigorously a few times to shake out any water, and then lastly hit it with a blast of compressed air to ensure all water droplets were gone. I put the print head back in, re-inserted the cartridges and the printer ran through diagnostics automatically - aligning cartridges and printing a test page - it was BEAUTIFUL!!!! Until I tried this, nothing worked. I'm hoping this solution will help others. Good luck.

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1 Answer

My black ink printed very faint lines, changed the cartridge and did a print head cleaning, and now it doesn't print black at all.


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1 Answer

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Replace print head and cartridges.
It worked for me.

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1 Answer

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try this.
OK, Canon will hate me for posting this.

1. Remove ink cartridges
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3. go to sink or tub (stainless steel, not plastic type), pick up a roll of paper towel on the way.
4. Fold several layers of paper towel and place on flat surface.
5. Run hot water until HOT!
6. Turn hot water back to a dribble.
7. Run the dribbling hot water through print head, be careful not to wet the gold contacts.
8.When water running through print head is clear, place print head on paper towel.
9. Repeat number 7 and 8 until no colour shows on paper towel.
10. Gently DAB print head (DO NOT WIPE) inside and out with dry paper towel until dry.
11. I normally replace print head after drying, but you may wish to let it air dry overnight.
12. Replace print head in printer and install cartridges
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I do this to all 4 of my Canon printers every 6 months or so.

If any colour fails to print after this process it means your print head probably needs replacing.

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1 Answer

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Hi springfield, From what you describe I don?t think it has anything to do with your printer drivers. I would try the following: -Run a couple of nozzle cleaning jobs. -If no change I would suspect a defective cartridge and would try a brand new HP cartridge. If these don?t work I?ll need some more details such as do you refill cartridges, buy remanufactured cartridges or use new HP. Also is this still under manufacturer?s warranty? I don?t want to suggest anything that would void it. Let us know what happens and please don?t forget to rate the posting.

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