I just tried to replace the black ink cartridge on my Lexmark X7350. After replacing the cartdrige it keeps saying that there is an alignment problem & that I should remove the tape from the cartridge, despite there being no tape anywhere on the puppy. What should I do? Any sound advice?
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Lexmark printers usually require both cartridges to have ink left in them to continue printing. But try to press the Cancel button for the Alignment process (this is not recommended). Then try to print a document again to verify that you are able to continue printing without an empty color ink.
If that doesn't help, I would suggest you replace your color cartridge with a new genuine Lexmark cartridge.
1) remove the cartridge and check it is not leaking. If it is, the printhead area on cart will be flooded with ink. Removing couple of ml from cart will stop it leaking.
2) If the cart looks clean (not leaking), stamp the printhead on some folded tissue paper or paper towell. It should leave a solid black stripe about 10mm long on the tissue. If it doesn't, your refill ink hasn't quite reached the printhead. You can blow little air into the breather hole (on top) to prime the printhead. Stop blowing when ink starts leaking at the printhead.
Clean the cartridge up before installing it.
3) If all above is ok and it still doesn't align properly, repeat above steps with the colour cartridge. The printer needs all colours working to perform the alignment process.
I have used the printer series that you have for years, and once in awhile, I get a new cartridge that won't immediately print. Often, there is just a bit of dried ink residue on the print head, and that won't allow the cartridge to work correctly.
Some simple things to try are :
1) Remove the black cartridge. and take a damp paper towel and gently swab the print head area. Next, apply some pressure to the sides of the black cartridge, until you see black ink oozing out of the print head. Repeat if needed. Once the ink starts flowing, blot off the excess, and install the cartridge.
If you can't get ink to flow, then the cartridge might be bad. Most of them have an expiration date on the packaging.
Browse through the menu, there must be a head alignment test/function. Also inspect the printer driver and/or utilities installed on your computer and find a head alignment function. It's not complicated, either it's fully automatic, or you'll have to look at a printout and choose the best-aligned lines, depending on printer model.
You should be able to open the printer below the scanner. The printhead should move to the center of the printer. Then you open the clips holding the cartridges and remove the old. Replacement cartridges click into the same slots. Then you secure the clips and close the printer.
If the contacts are different, then you may have bought a damaged cartridge, or just simply the wrong cartridge and this would explain why your printer cannot recognise the cartridge.
Make sure you bought the same number Lexmark cartridge as the old one. Return it to the store as a damaged cartridge if it is the exact same cartridge. Lexmark would not change the design of a working cartridge to exclude customers from using a printer.