Question about Lexmark X6170 All-In-One InkJet Printer

1 Answer

Lexmark X7350 alignment problem

Hi there,

I just tried to replace the black ink cartridge on my Lexmark X7350. After replacing the cartdrige it keeps saying that there is an alignment problem & that I should remove the tape from the cartridge, despite there being no tape anywhere on the puppy. What should I do? Any sound advice?

Posted by on

  • 5 more comments 
  • paulbh1 Dec 18, 2008

    Frustrating as hell! I thought the problem may be the new cartridge so I tried another new cartridge but got the same result. I even tried the cartridge I just replaced and got the same result, which makes no sense since I was not getting that error with the original cartridge......

  • trucker49979 Dec 21, 2008

    it is telling me that the tape needs to be removed . i have taken the cartiridges many times and put back in. i also have a second problem of the color not printing out. i recently also replaced the color aabout two before replacing the black.

  • Anonymous Jan 26, 2009

    I have exactly the same problem - A message says I have an alignment problem, the black prints blurry and blue will not print at all. I have not tried a new cartridge because I am afraid it will give me the same problem, and I would rather put that money toward a new printer unless I have some assurance that it will solve the problem.

  • dkharr Jan 26, 2009

    I have exactly the same problem with an X5250. A message says I have an alignment problem, black prints blurry and blue will not print at all. I don't want to waste money on new cartridges unless I have some assurance it will solve the problem, because by the time I spend that much money, I could almost buy another printer.

  • Anonymous Feb 27, 2009

    I have a Lexmark x7675, brand new and I just installed. I am also getting an "Alignment Problem" notification because the color ink is not printing correctly. My problem is the blue ink will not print at all. I contacted Lexmark phone support and they tried to help me through everything you could think of, i.e. cleaning the cartridge with a damp cloth, unpluging, etc. but still having the same problem. They are sending me a replacement cartridge so hopefully this will work. Will keep you posted.

  • tnt73 Mar 01, 2009

    I have the same problem. I just replaced the color cartridge and it is saying color cartridge is missing. HELP!!

  • dussepa May 25, 2009

    I have the same issue, changed the black cart and now the printer reports an alignment error.



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 2,785 Answers

You can check the old cartridge for reference

Posted on May 19, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I ran out of both black and color ink. I replaced the black ink b/c I do not print in color. But I cannot complete the alignment steps without the color ink.

Lexmark printers usually require both cartridges to have ink left in them to continue printing. But try to press the Cancel button for the Alignment process (this is not recommended). Then try to print a document again to verify that you are able to continue printing without an empty color ink.
If that doesn't help, I would suggest you replace your color cartridge with a new genuine Lexmark cartridge.

Sep 12, 2011 | Lexmark X2690 All-In-One InkJet Printer

3 Answers

How to change the black ink cartriage

User guide available for free from here
Go to page 69 for clear instructions

Mar 06, 2011 | Lexmark X7350 InkJet Printer

1 Answer

Alignment problem. just refilled black ink cartridge..seeing message that printer is not aligned and remove tape from cartridge, but i see no tape

1) remove the cartridge and check it is not leaking. If it is, the printhead area on cart will be flooded with ink. Removing couple of ml from cart will stop it leaking.
2) If the cart looks clean (not leaking), stamp the printhead on some folded tissue paper or paper towell. It should leave a solid black stripe about 10mm long on the tissue. If it doesn't, your refill ink hasn't quite reached the printhead. You can blow little air into the breather hole (on top) to prime the printhead. Stop blowing when ink starts leaking at the printhead.
Clean the cartridge up before installing it.
3) If all above is ok and it still doesn't align properly, repeat above steps with the colour cartridge. The printer needs all colours working to perform the alignment process.

good luck with it


Dec 10, 2010 | Lexmark X7350 All-In-One Printer

2 Answers

My black ink ran out so I replaced the ink

I have used the printer series that you have for years, and once in awhile, I get a new cartridge that won't immediately print. Often, there is just a bit of dried ink residue on the print head, and that won't allow the cartridge to work correctly.

Some simple things to try are :

1) Remove the black cartridge. and take a damp paper towel and gently swab the print head area. Next, apply some pressure to the sides of the black cartridge, until you see black ink oozing out of the print head. Repeat if needed. Once the ink starts flowing, blot off the excess, and install the cartridge.

If you can't get ink to flow, then the cartridge might be bad. Most of them have an expiration date on the packaging.

Mar 31, 2010 | HP DeskJet 960c InkJet Printer

1 Answer

Alignment Issue

Browse through the menu, there must be a head alignment test/function. Also inspect the printer driver and/or utilities installed on your computer and find a head alignment function.
It's not complicated, either it's fully automatic, or you'll have to look at a printout and choose the best-aligned lines, depending on printer model.

Nov 01, 2009 | Lexmark X7350 All-In-One InkJet Printer

1 Answer

Please send me e-mail with answer. Need to know what cartdriges black and color for my Lexmark X5495 Thanks

The Black cartridge # is Lexmark # 28A (18C1528)

The Color cartridge # is Lexmark # 29A (18C1529)

The High-Yield (more ink in cartridge) Black cartridge # is Lexmark # 34 (18C0034)

The High-Yield Color cartridge # is Lexmark # 35 (18C0035)

The Photo Color cartridge # is Lexmark # 31 (18C0031)

Sep 18, 2008 | Lexmark Office Equipment & Supplies

1 Answer

Ink Cartridges

You should be able to open the printer below the scanner. The printhead should move to the center of the printer. Then you open the clips holding the cartridges and remove the old. Replacement cartridges click into the same slots. Then you secure the clips and close the printer.

Jan 28, 2008 | Lexmark X7350 All-In-One InkJet Printer

1 Answer

Lexark X7350

If the contacts are different, then you may have bought a damaged cartridge, or just simply the wrong cartridge and this would explain why your printer cannot recognise the cartridge. Make sure you bought the same number Lexmark cartridge as the old one. Return it to the store as a damaged cartridge if it is the exact same cartridge. Lexmark would not change the design of a working cartridge to exclude customers from using a printer.

Sep 07, 2007 | Lexmark X7350 All-In-One InkJet Printer

Not finding what you are looking for?
Lexmark X6170 All-In-One InkJet Printer Logo

3,302 people viewed this question

Ask a Question

Usually answered in minutes!

Top Lexmark Office Equipment & Supplies Experts

Don  Farrell
Don Farrell

Level 3 Expert

1018 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18413 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you a Lexmark Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides