Question about LG Shine KE970 Cellular Phone

1 Answer

LG Shine key pads not working at all!

Hi there,

I have a brand new LG Shine KE970 and the other day I took out the battery and when I put it back in and rebooted the phone the keypads completely stopped working. The only thing that works is when I slide the phone open and close the background lights turns on and off.
Besides that none of the number buttons, menu, contacts buttons nothing works.

Any ideas would greatly be appreciated.


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  • 5 more comments 
  • phoenix38 May 19, 2008

    not one single key works, on the keypad, on the side of the phone where the MP3 and camera buttons are, those don't work, none of the functions on the phone work.

  • phoenix38 May 19, 2008

    How would I disassemble the phone and clean the PCB ( I don't know what the PCB is...)

  • phoenix38 May 19, 2008

    Highly doubt I am capable of doing that hehe, I'd end up breaking it even more!
    You can email me at if you want to make communication easier.

  • phoenix38 May 19, 2008

    alright, thx.
    How positive are you that's the problem?
    I'll go to a repair shop asap.
    If it helps to your understanding, like I said none of the keys work but the scroll wheel in the center works by opening the messages and voicemail and setting ring tone preferences but still I can't select the menu or item I want from there.

    Thanks for the help

  • rezilient Jan 22, 2009

    same problem, the keypad and side buttons just stopped working... only button that works is the END (power) key and it doesnt even do its job properly

  • jayhouston65 Jan 24, 2009

    i turned my shine off to charge it...and when i woke up the buttons quit working. nothing works i cant even turn it off. i've only had it about five months so its fairly new.

  • poohmischief Feb 25, 2009

    I just got the LG Shine, and it the keypad doesn't work at all. When I first got it, all the keys were working fine, I even took a picture of my sister with it...I shut my phone off so it could activate itself (I JUST got it) and when I turned it back on, nothing works. The only thing that works is the off/end call button. The number keys will work if I'm holding down the end call button, but other than that, nothing works :( It sucks. Please help



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  • 282 Answers

Possible any of your keys are sticked. may be on keypad or in side keys. Check those first.

Posted on May 19, 2008

  • 1 more comment 
  • Nasir Ahmed
    Nasir Ahmed May 19, 2008

    Disassemble the phone. Clean the PCB. May this can help you.

  • Nasir Ahmed
    Nasir Ahmed May 19, 2008

    You need appropriate screw driver for unscrew. You can buy on market. PCB means Printed Circuit Board. That is the main board where all parts are located.

  • Nasir Ahmed
    Nasir Ahmed May 19, 2008

    Bette go to a repair shop. They can do that for you.



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