Question about Sanyo EM-S9515W Microwave Oven

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Sanyo EM S8597V 34 litre, 1000 Watts microwave

Hi, I have bought this model twice now (I'm a ****** for punishment!). The first one I bought last December, it worked fine for two months and then suddenly started beeping and flashing the crystal display for no reason and would not allow itself to be reset. I would turn it off and leave it for 24 hours or so, turn it back on, it would work again for a few minutes and then repeat the same behaviour. I returned it and exchanged it for an identical microwave, which has done the same thing - worked just fine for a couple of months, and now has started beeping, flashing and generally misbehaving. I really rely on my microwave to work in the mad morning panic of getting ready for school/work, and it's just not coping (we're only a household of two, so it's not as if we're particularly heavy users). I've lost the sales receipt (!) for this one so can't take it back. I thought that since Sanyo is such a (usually) reliable brand, perhaps there was a problem with my electricals, so have had an electrician check out the connections and he tells me it's definitely the microwave. Any advice/assistance will be greatly appreciated, thank you very much.

Karyn

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  • karynb65 May 22, 2008

    Thanks very much, I'll give it a go!

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I would think you can get warranty service even without the receipt.

Dealers may insist on that, but manufacturers will usually honor their warranty if you give them a valid serial number, and some may require you to sign an affidavit that you bought it at an appropriate date.

I would contact Sanyo support via here.

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on May 22, 2008

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