Question about HP Photosmart D7160 InkJet Printer
HI I HAVE RAN OUT OF THE BLUE INK AND I USED THE PRINTER
WITHOUT CHANGING IT .THEN I REPLACED THE ALL THE INKS,
NOW IT DOES NOT PRINT IN BLUE IT SHOWS ALL INK LEVEL 100 %
BUT IT DOES NOT DISCHARG BLUE INK.
NO MESSAGE APPEARS ALSO THE ONLY MESSAGE COME ON IS
WHEN I DO THE ALIGNMENT IT SAY ALINGMENT FAIL.
PLEASE NEED YOUR HELP.
NOT A SOLUTION, JUST SOME FACTS
First of all, your printer is "NOT" the worst model ever made, every printer that hp (as you probably noted I used small letters hp because I think hp is a small worm of a co.) makes is a problem waiting to happen. The worst of it all is that the don't care about there customers. I have a almost $300.00
photosmart that is a few months out of warranty, even though it stayed new in the box for over 6 months because of a heart attack I had. I ran out of two of the colored Inks, but continued to use the printer for word documents only till shortly after, the printer said it was unable to print till the two empty colour cart. were replaced. I continued printing all other items on my up stairs computer. About a month later, I purchased the cart. needed, installed them in the photosmart,(which I think is a oxymoron) and the printer came up with,"Ink System Has Failed" Error code oxc18a0306.
I know this is getting long winded, but it's the only way to get my point across fully. I contacted hp and after over 40 min. they told me that the error code was fatal and could not be fixed!!!!! They said It was out of warranty and would not be replaced for any amount of money besides paying full price for a replacement. ( Ya Like I Would Buy Another hp product). I have since then had the printer checked out and a small pc board with, a valve or sensor for all the ink supplies is not letting the yellow ink out of the pump to the print head. I contacted again, like a fool, hp and was on the phone for another 52.min. till they told me that part was not available..... End of story
I hope this story gets out to every person that had, or has a hp product and
had a problem that was not resolved by hp, besides telling the customer they will fix the problem by selling to you ,at full price another printer.....
I'm All For Boycotting hp!
I hope this gets back to hp
Ron Trovato (702) 633-4298 email@example.com
Posted on May 21, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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