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2 Answers

USB not recognised

Never had a problem until now. great digital recorder. Inserted into USB and my laptop and office said that it did not recognise the USB drive. So reloaded the JNC Win98SE Driver and both laptop and desktop computers say it has a Trojan and Virus and McAfee quarantined it.
Where do I get my hands on another cd to reload the driver?

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  • 2 more comments 
  • 1Champion May 19, 2008

    What is a hard reset?

    Make and model is as follows:

    JNC Digital Voice Recorder
    Model No: SSF-1100
    FCCID: P7KDDR5000

  • 1Champion May 19, 2008

    more detailed info

    Put in recorder with the USB connection and up popped USB driver not recognised.

    Did this on 2 computers.

    Restarted both computers.

    Then loaded CD for Win98SE Driver Version 1.00 for Windoes 98SE/2000/ME/XP

    I have windows XP version on both computers.

    When I loaded the CD it came up with error from McAfee that the CD file had a trojan and McAfee quarantined it.

    Trust this is more clear for you.

  • 1Champion May 19, 2008

    Not sure what you mean by scan your mp3 digital memory card as there is no card in the JVC digitial recorder.

    Will download the avg antivirus 8 version and see if this sorts it out

  • 1Champion May 19, 2008

    I went to download AVG and it is not free.



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First of all you should update your antivirus, than scan your mp3 digital memory card ,if it clears the trojan and virus ,its ok.otherwise take backup of your memory card and try to format it..this willl remove trojan and virus
if McAfee is unable to do that,download Avg antivirus 8 version which is free and can be downloaded from internet ,its good and will resolve the issue and you will be able to workk with your digital recorder.........

Now if your are getting the error message usb drive not recognized

Things to try :
loadTOCNode(1, 'whattotry'); If you have a problem with a USB device, try these methods first: 1. Unplug and then plug in the device. 2. If the computer prompts you for a device driver, read the information that was included with the device, or visit the manufacturer's Web site to see whether a driver is available. 3. Run Windows Update to obtain the latest fixes for Windows XP. When this is complete, plug in the device to see whether it is installed correctly.

Posted on May 19, 2008

  • Deeps . May 19, 2008

    I found the following solution workable for my case:
    Remove Hidden Devices 1. Click Start. Click Run. Type cmd and press OK.
    2. Type “set DEVMGR_SHOW_DETAILS=1′ (without quotation marks) and press Enter.
    3. Type “set DEVMGR_SHOW_NONPRESENT_DEVICES=1′ (without quotation marks) and Press Enter.
    4. Type “start devmgmt.msc” (without quotation marks) and click press Enter.
    5. Click View. Click Show hidden devices.
    6. Click “+” to expand Imaging devices, Unknown devices and USB devices.
    7. Are there any USB devices and unknown devices (including grayed out devices)? If so, please right click it and click Uninstall.

    (It's found on the hersam web site)
    After doing this, my device works again with no problem.

    Your Problem:
    If you get "Usb device not recognized" in Windows and the above solution doesn't work for you, there might be other causes:
    A) USB device worked before but suddenly stopped working:

    The following solution might be applicable:

    1) Remove all oem*.inf files
    1. Click start and click run then under the run line type in the command “cmd” (without the quotation marks)
    2. In the command line, type in the following (without the quotes) and press enter after each command:
    “cd \windows\inf”
    “ren infcache.1 *.old”
    “ren oem*.inf *.old”
    “del C:\windows\setupapi.log”

    2) Removing all entries under HKEY_LOCAL_MACHINE/Enum/USB that start with VID ==
    Removing the VID entries from the registry will cause them to be redetected at restart.
    CAUTION: If you have a USB keyboard or mouse, do not remove the VID entry for these devices, otherwise, Windows may not restart correctly.
    1. Click Start and click Run. Type regedit and click OK. The Registry Editor window will open.
    2. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enum\USB.
    3. Highlight and delete all the VID_…. entries.
    Permissions may be set allowing the deletion of the VID_ entries by following the steps below:
    a)Right-click the key to be deleted, and then click Permissions. The VID_… Permissions window will open.
    b)With Everyone highlighted in the Group or User name section, select Full Control in the Permissions section.
    c)Click Apply, and then click OK.
    4. Turn off the computer.

    Reconnect the USB device to the computer system: ==
    1. With the computer system turned off, reconnect the USB hub to the the USB port.
    2.Restart the computer.
    3.A New Hardware Detected window should open and reload the drivers.

    B) USB device never worked before / it works but die in midway when doing something or you may get "usb device has malfunctioned":
    The following solution might be applicable:
    1) Try using a shorter USB cable.
    2) Try plug in the device to the back of your computer instead of the front USB port (this is because some computers don't have enough power in the front USB ports)

    3) Some USB 2.0 device are not backward compatible with USB 1.1 ports. Try plugging in with USB 1.1 and 2.0 port to see that's the cause of the problem.

    4) Try downgrade all your USB port from 2.0 down to 1.1, you can do that in your BIOS.

    5) if all failed, try the USB device on a different computer. Then you can determine if the USB device or the USB port is the culprit of the problem
    also, if you can't find your solution here, you might be able to find it on the link below...
    let me know if it works ,if not i will try my level best to resolve the issue .
    Technical Associate

  • Deeps . May 19, 2008

    here is the download link for avg 8 free version

    just click on the link and download will start........if you are still unable to download ,let me know your email address n i will send you ..............thanks


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Try to do a hard reset, and unplug the device from the usb and do the reset first and let me know.

Posted on May 19, 2008

  • 4 more comments 
  • Maanita Chadha
    Maanita Chadha May 19, 2008

    Provide the make and the model for the digital recorder i will provide you the download link for the win98se driver

  • Maanita Chadha
    Maanita Chadha May 19, 2008

    you have to give me the information in more details so that i have a clear picture about the situation

  • Maanita Chadha
    Maanita Chadha May 19, 2008

    Download the trojan remover from this link

    Trojan remover download

    Scan your system and the device should run fine

  • Maanita Chadha
    Maanita Chadha May 19, 2008

    Download antivir (antivirus) this is absolutely free and its very good too


  • Maanita Chadha
    Maanita Chadha May 19, 2008

    Try another USB device to connect to the computer and if that too doesnt work than has to be the USB emulation in the BIOS which is not turned on you have to make sure you get into the bios of you system and turn the Emulation on.

  • Maanita Chadha
    Maanita Chadha May 19, 2008

    After scanning your system download the firmware for ssf-1100

    firmware for SSF-1100

    Device will start recognizing the drive

    Please dont forget to rate FIXYA



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