Question about Epson Stylus Photo R320 InkJet Printer
I purchased my Epson Stylus R320 from Best Buy three years ago with a three-year service warranty. I took it back to Best Buy because it would not accept my Compact Flash card. A month later, Best Buy calls me and tells me the print head is no good and that they will replace my R320 with a comparable model. The problem is that I purchased this on sale for $179.00 Best Buy says mine is worth $35.00. If I were to buy a new one, it would cost me over $300.00 and I cannot find a comparable model at Best Buy. I’m wondering if it would be worth it to replace the print head or ask them to show me the problem personally. I cant help but think that some Geek Squad guy’s girlfriend has my printer and I’m getting the shaft. What do you think I should do?
My solution regarding Best Buy and Geek Squad is not to return. Some girlfriend got my hard drive because my "old" computer crashed. And the backup data I paid for is still floating around in her apartment and never reached my computer. I will not return to Best Buy except in an emergency to take care of another computer I purchased from there before I realized that was a mistake. I have an Epson that is 4 yrs old and am having problems choosing paper size and putting dates on pixs. I hope someone can help me with this. Talk to a manager (there is always one on site I was told) and make your complaint known in no uncertain terms. Be firm and stand your ground.
Posted on Dec 30, 2008
Why are they saying the head is dead when it went in for a faulty card reader? Get the machine back and follow my head cleaning instructions on previous posts. If it work, then you saved a bundle on a replacement machine. If it doesn't work, yoo lost nothing but a little time.
See my cleaning info HERE: http://www.fixya.com/support/t138226-printer_not_printing
Posted on Sep 19, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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