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Return Policy on external Hard drives - Computers & Internet

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I belive it is for 14 days depending upon the store and there should not be any accidental damage

Posted on May 19, 2008

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Won't recognize external hd


If you have a SimpleTech SimpleDrive connected to your computer and you're experiencing problems with the external hard drive, there may be several reasons why it's malfunctioning. Troubleshooting your computer can help rule out common problems and the possibility that the hard drive may be defective. If you recently purchased the device and suspect there is something wrong with it, return the defective drive to SimpleTech or the reseller for a replacement. Incompatible USB Port Problems SimpleTech SimpleDrive plug and play options makes it easy for you to connect the device to your computer. But you may encounter problems if your computer's USB (Universal Serial Bus) ports are not compatible with the external hard drive. Make sure your ports are powerful enough to operate the drive. USB 2.0 ports are recommended, but if you're using an older computer with 1.0 ports, the hard drive will function much slower or you may receive an error message that the device is not compatible with your system. b> Missing External Drive Letter If you're unable to find the SimpleTech external hard drive's letter on your desktop after you have installed the drivers for the device, it's possible that the external drive may be assigned to another drive. Sometimes, the hard drive is assigned to a network drive and you may need to manually change the drive's letter in Disk Management. b> SimpleTech SimpleDrive Incorrectly Formatted b> SimpleTech SimpleDrive is normally pre-formatted for Windows NTFS (New Technology File System), but Mac users may need to copy the backup software and reformat the external hard drive for FAT32 or Mac OS to be able to use the external drive. If the external hard drive is not formatted correctly for your system, it may not function or work properly. b> External Hard Drive Inaccessible If you receive an error message that says "Drive Inaccessible," the SimpleTech SimpleDrive may not be able to read the service area of the platter. If the external hard drive emits a loud or abnormal sound, this could mean the device is failing.
Test the drive on another computer to see if it is working properly. Otherwise, the external hard drive's surface area may be damaged or corrupted.
Replacing a Defective Hard Drive You can return a defective hard drive that is under warranty to SimpleTech. The manufacturer will exchange the device if the seal is not broken. But if you break or tear the seal on the case, any warranty claims will not be accepted and the device will be returned back to you. SimpleTech will only accept the device if you contracted a commercial data recovery company to retrieve critical data from the external hard drive and the seal needed to be broken. Before returning the defective drive, you will need to secure a RMA (Return Merchandise Authorization) approval number from SimpleTech and furnish any invoices or documentation regarding the data recovery company's services
or if its a usb external drive you might need a usb 3 card installed on your computer your computer might not have enough usb output power USB 3 card will provide more power when needed to the device to gain maximum throughput and conserve power when the device is connected but is idling http://blog.premiumusb.com/2010/09/usb-2-0-vs-usb-3-0/ these can be purchased on Ebay cheap and easy to install http://www.ebay.com.au/itm/PCI-e-PCI-Express-USB3-0-Card-new-NEC-720200AF1-chipset-/330608109325?pt=LH_DefaultDomain_0&hash=item4cf9c7670d for roughly $9 or $10free postage Hope this helps.

Dec 11, 2012 | SimpleTech SimpleDrive Pininfarina 500GB...

1 Answer

Buffalo external 1tb won't power up


Return the hard drive to the place of purchase, this is a manufacture defect.

May 12, 2012 | Buffalo Technology Buffalo DriveStation...

1 Answer

My Book formatted NTFS attaching to Mac


If you want to exchange data files between a PC and a MAC then your My Book 3.0 external hard drive needs to be formatted in FAT32. Use a PC to format the external USB hard drive in FAT32.
If you only want to use the external hard drive on the MAC then use the MAC to format the hard drive in HFS+

Dec 25, 2011 | Western Digital My Book Essential 1TB...

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Sir, may request to your company to provide me a software that can i use for transferring of my files into external hard disc from laptop. Sreen appears "write protected" by when i used...


Theres two likely possibilities to this
1. if you are in a corporate environment, then the restricted machine may have a policy set to stop data being placed on an external device. in which case contact your administrator to allow access.
But most likely the restricted machine may be windows 7 and the unrestricted is not.
there is a policy in windows 7 that stops people from writing to the root of any hard disk.
to confirm that this is your problem, simply use the other machine to create a new directory by right clicking somewhere in the drives explorer folder and select NEW then FOLDER, call it TEST for example then take the portable drive across to the restricted machine, open the folder then try dragging your files into this folder.
should work

Mar 18, 2011 | Computers & Internet

1 Answer

I am currently on a school computer. My SanDisk Cruzer 8gb would not run. I recently added a password on it and it has worked before. The U3 system would not auto-run and I have tried running it manually...


> currently on a school policy.

The school's Computer Systems Administrator may have installed a "Group Policy" setting that tells Windows to *NOT* allow USB-devices (iPod, iPad, flash-drives, external disk-drives) to be allowed to be used. It's a good way of preventing computer-viruses from getting onto the school's computers.

If your SanDisk works correctly on your own computer, then use your own computer.

Nov 03, 2010 | SanDisk 2GB Cruzer Micro SDCZ62048A10 Hard...

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My external drive stopped working - it can only read sometimes and sometimes it can not access it at all. I format it and now I can not access it anymore


If it is under warranty, get it replaced otherwise time to buy another one.
Warranty is 1-5 years depending on the model number. Check: http://support.wdc.com/warranty/policy.asp
about 1/3 the way down.
If this was helpful, I'd appreciate 4 thumbs.

Sep 14, 2010 | Western Digital 500GB My Book Pro-External...

2 Answers

Xbox 360 120gb hdd wont format


mine just did the same thing. bought it from walmart last month now i have to return it luckily they have a 90 day policy and can exchange for a new one instead of mailing it to xbox and waiting almost 2 weeks. my hardrive did however work in a different xbox just not on my console. sucks lost all my saved & installed games now gotta go back to blockbuster and re-rent the games so i can install them again! if you cant return yours, xbox will pay for your shipping you can print the shipping tags online from xbox.com

Mar 02, 2010 | Microsoft Xbox 360 Elite Console

1 Answer

My computer won't recognize my wd my book 500g hard drive. I think it overheated and now is making noise (internal relay switching) It sounds like it's trying to turn on and off but it is on!! What can I...


There can be 3 possible problems since you hear the clicking sound. 1 is that the drive is not receiving enough power from the power supply and it is attempting to turn on. 2nd is the controller board is damaged and 3rd is the drive itself is damaged. From my experience with WD external drives. the 3rd is my best guess. One thing you can try is to buy an external chassis for the hard drive and take the hard drive out of the My Book and put it in the chassis to see if it works. Get one from a place with a good returning policy would also be good as well

May 06, 2009 | Western Digital My Book Essential Edition...

1 Answer

Inaccessible external hard drive


If the drive has failed there will be no way of completely erasing anything from it. One thing that you can try is placing the drive on the speaker magnets in your car. I've had several hard drives come through my shop that were scrambled because someone left the laptop in the back window of their car and the magnetic field from the speakers erased it. I will tell you that data recovery from failed drives is very expensive, WD isn't interested in the info from warrantied drives, and isn't going to pay to have each returned drive recovered. Keep in mind that WD has thousands of returned drives on an annual basis, and the chances of someone recovering anything from your drive are extremely slim. Besides, WD has a privacy policy that all warrantied drives are to be destroyed. I have WD 250, and there is no way of removing the drive without breaking the case, voiding the warranty, so I don't recommend trying to remove the drive from the case. If the drive has failed it won't matter whether the drive is in the original case or a laptop, it's still not going to work.

Aug 28, 2008 | Western Digital My Book Essential Edition...

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