Question about SanDisk Sansa E280 MP3 Player

1 Answer

Sansa e280 freezes and can't get songs on

My mp3 froze which wasn't a big deal. so i rebooted it up and everything and it refreshed the database. except this time it kept only 60 of my nearly 600 songs. so i go home i delete whats left and go to put it all back on again and it freezes while saying connected. i have reformated it from windows media player 11 and from my computer and i did the hold down the record button until 16 mp format shows up dozens of times. still everytime i try to download something it downloads one song (if that) and the rest are errors. i bought a new battery and usb so i know it has nothing to do with them.

someone please help me!!!!!

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  • Mummy92 May 30, 2008

    my sansa has a revolving circle thing for the volume. so i tried all the other buttons but all it said was "Load main image failed. Switch to Recovery mode." and when i plugged it in without holding any buttons it said the same thing.

  • Mummy92 Jun 06, 2008

    im not sure if my sansa is a 250 or 280 cuz my computer calls it a 250 sometimes but the back of it says 280??

    i am still in desperate need of help. someone please help!!!


  • Anonymous Jun 10, 2008

    computer does not detect player

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1 Answer

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  • Master
  • 8,596 Answers

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on May 23, 2008

3 Suggested Answers

ThaMp3Doctor
  • 8596 Answers

SOURCE: freezing at refreshing database

Download the Sansa Firmware Updater and update the firmware - available from Sandisk's website.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Feb 28, 2009

  • 56 Answers

SOURCE: my e280 is frosen on Refresh Database. What do I

Mine did that, and I had to reformat. I believe this is how I did it (note, mine is not a Rhapsody type, that one is different in many respects):http://www.sansacommunity.com/forum/thread/11221/How-to-format-an-e200/

Posted on Jun 11, 2009

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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Related Questions:

1 Answer

Stucked at Refresh database


When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

Feb 27, 2010 | SanDisk Sansa E280 MP3 Player

2 Answers

"Refresh Database" freezing


Dude connect your mp3 player to your pc and then format it ... it will help alot...!
Thankyou. :)

Jan 08, 2010 | SanDisk Sansa e260 MP3 Player

2 Answers

My Sansa E280 mp3 player Keeps freezing everytime I go under my "unknown" section. It says Bad Track for most of the songs in that section and it freezes. Also in my unknown section most of the songs won't...


What I would recommend you to do is to format the device...Keep in mind that formatting the device will delete everything you have in that device....if that doesnt work...go to the sandisk website and download a firmware upgrade for your device...I am sure that will take care of the problem you are having...
Thank you
Computerrep

Feb 24, 2009 | SanDisk Sansa E280 MP3 Player

1 Answer

Sansa e280 goes to glitch screen after trying to refresh database


if the bar in the middle of the window has stripes its normal and it will keep doing it no-mater wat you do

Oct 26, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

Sansa e280 freezes when refreshing


I held the menu button down for 15 seconds to shut my player down completely...then I removed the 2GIG card and let the player charge up. Once that was done I downloaded newer firmware from SanDisk to improve the performance of my player.....Once that was taken care of I put the card back into the slot and all was good!

Aug 27, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Cant get songs onto my Sansa e280 player =[


"Refresh database" is a normal message that you will get everytime you unplug the Sansa from the computer - don't worry about that aspect.

If the songs that you have transferred have DRM encryption on them, they may not play right (or at all) on the Sansa.

If you have Windows Media Player 11, I would get the firmware update from the Sansa website AND format the Sansa inside Windows Media Player:
for the firmware,
for the format, http://www.sandisk.com/Retail/DriverDownloads.aspx
Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything and get your player functioning normally.

-Tha Mp3 Doctor

Mar 18, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

Data Refresh


The simple answer is to edit the genre data of your hard rock songs from "Hard Rock" to "HardRock" (remove the space). This sounds stupid but it causes the e280 to freeze during the refresh database phase after writing songs to the device.

I've also noticed that some genres are renamed from what they actually are. Soul, for example, shows up as Punk in the genre list of the e280. Southern Rock displays as Comedy. Mine has version 3.01.11 firmware. I renamed "Soul" to "Soul-" to get rid of the Punk tag, and "Southern Rock" to "SouthernRock" to get rid of the Comedy tag. "Ballad" shows up as "unknown" so I change it to "SoftRock" to solve that issue.

I haven't tried other genres so if you don't have any hard rock songs on your player, try renaming the genres tags to something else to see if it solves your problem.

Dec 28, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

Sansa e280 froze


It is probably because you have folders inside of folders inside of folder... i just had the same problem and copied all the songs in a folder into the main folder IE
dont do this
sansa>music>artist>album>music file
do it like this
sansa>music>artist>file

Dec 04, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

Very weird...


'Refresh Database' doesn't mean everything is erased. It only means it's writing the progress that you made, onto the computer. It stays on 'Refresh Database' for about maybe 5-10 minutes. It refreshes its database every time you disconnect your MP3 player from the computer. What it does when you disconnect it from the computer is it saves any unsaved changes made to it and overwrites the memory or data.

Oct 28, 2007 | SanDisk Sansa E280 MP3 Player

2 Answers

Frozen screen says: refresh database


tyr taking the battery out or try holding the power button and the play button at the sametime for 20 secs.

Oct 21, 2007 | SanDisk Sansa e260 MP3 Player

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