Question about Compaq Presario R3240US Notebook

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Restore Software Needed / No Sound AT ALL

I just bought this laptop and realized that there is NO SOUND AT ALL! I have gone to HP's website and Windows and even Soundmax installing updates and trying to locate a place to obtain/purchase the restore software. I HAVE HAD NO LUCK!!!! Please...I NEED HELP!!!! Can anyone provide me with information on how or where I can find answers to my problems??? Even if there is someone who had a laptop that was this model and maybe has the old software laying around collecting dust. PLEASE!!!!

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I have a HP laptop too.... i go to the HPsite and enter my laptop model in the drop down box and it takes me to a page which has all the drivers,,,,

you can try pressing F1 in desktop and then in the help page click ask button and it will give you 2 links... one to the page which has your driver softwares and other to a chat session with a HP agent....

Posted on May 19, 2008

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Click HERE for Compaq Presario R3240US Notebook PC restore procedure.

More help HERE

Posted on May 19, 2008

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1 Answer

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Hi Scarlet,
There could be many possibilities for this. Since its a new Laptop, nothing could have gone wrong with Hardware or Software. But could be some configurations. Please let me know the following details.
What is the Operating system. If windows, do you see the speaker icon on the right side bottom of the screen. Check if its muted. Or increase the volume.
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Check the Windows Device Manager to see if the sound is operational or not and if not, visit the HP support site to get the latest drivers needed; install and you should be OK.

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Sound


This can often be resolved by reinstalling the sound drivers, which may have been corrupted by some application. The drivers can usually be found in a directory on the disk drive somewhere, on restore CD's that may have been supplied with the computer, or by downloading from the manufacturer's website. It's best to get the drivers from the website, since you will get the latest version the manufacturer offers. They may have updated the software to take care of problems. You can also get full details about installation at their site, but it's usually a matter of downloading the driver package and running it.

It's also possible the application you are using to play music isn't working properly with your sound device. Try downloading an updated version if one is available.

A final possibility is that the sound circuitry itself has gone bad. It's not likely, though, and if other WIndows sounds are normal, the hardware probably just fine.

If this solution has given you what you needed, please take a moment to rate it. Thanks for asking here!

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Here is likely what happened.. Your original Hard drive Probably had the Operating System and System Drivers/Software Embedded onto it from the manufacturer.....which uses a Restore CD set

You added a New Drive.. which comes Blank, Then loaded XP.. Now you still need your System Drivers... this will have the drivers for your Wireless and sound and the right display driver etc... You should go to the Manufacturers website of your Laptop and Download the default drivers from their website

Jun 04, 2008 | Computers & Internet

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