Question about DeLonghi Pinguino PACL90 Portable Air Conditioner
I turn it on and it seems to never really get "air conditioner " cold. it`s more like a fan. Then it blows warm air. Any ideas?
I sat on hold with Delonghi for about 25 minutes before I talked to someone this morning. Expect a long wait before you get helped.
For this specific problem (unit works, just doesn't blow cold air), the unit MUST be sent to an authorized repair facility. No repair facilities in Texas. The closest one to Texas is:
All-Brands Appliance 5008 W. Linebaugh Ave. Suite #8 Tampa, Florida 33624 813-908-2002
Delonghi said they will cover mine under full warranty up to 13-months. No RMA needed, just a photo copy of the purchase receipt for the unit. Outbound shipping is something not covered by Delonghi, but they will pay for parts, labor, and return shipping.
All-Brands said they don't have any specific requirements for packing, other than making sure the casters on the bottom of the unit are well-protected. It is common for them to break during shipping. They recommended, though, that if you have someplace nearby that does professional packing, like a UPS Store, to take it there. It's not a requirement, just a recommendation.
Along with the unit send a copy (not the original) of your purchase receipt, your name and telephone number, and the address to where the unit will be returned. Also, include a detailed description of the problem with your unit.
I REALLY hope this information helps someone!
Posted on Jun 09, 2008
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Posted on Jan 02, 2017
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