THE PART THAT CONECT THE EXTERNAL TANK TO THE AIRCONDITIONER BROKEN, WHICH IS THE WHITE PIECE THAT SCREWEND IN THE TANK AND IT CONNECT TO THE SILVER PIECE IN THE AIRCONDITION. WITH OUT IT I CAN NOT USE THE EXTERNAL TANK
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most small a/c threw the wall unit use evap condensate water to sling over to cool condenser but a three sided pan can be used to catch excess condensate water will have to be fabricated, use caution when mounting refrigerant tubing threw out that area.
I recently encountered the same issue. First off, with the external tank installed is there an icon on the display panel indicating the tank is installed?
No? Then the two sensors are not picking up the magnets in the the "arms" on the back of the tank. It's a poor design for sure, on my unit the tank does not sit flush enough to the back of the AC, if I held the tank firmly to the back the icon would come on. I just used a bit of cardboard at the bottom of the support tray to press the tank firmly to the back of the AC.
Theory is as the external tank fills up, water will run into the "arms" and raise the magnets tripping the switch which tells the unit it needs emptying. But the magnets in the arms are not strong enough if they are not close enough to the sensors. So my cardboard solution lasted only one tank.
I ended up getting some flat neodymium magnets (that I scavenged out of a hard drive), and taped to the sensor that had the gap. I wouldn't recommend doing this to both sensors since it would eventually overfill, only one sensor needs to "trip" for the compressor to turn off.
If you answered yes to the first question (the bucket icon is there), then it's most likely the pump not working on the internal reservoir, or something related to that. Can't help you there...
You need to empty the water in the tanks, there are two one is external the other is internal if you do not have the external tank attached do so and with the unit of, then turn the unit on and put it in cool mode and watch for the water to drain if this does not work emty the water from the scre holes with the unit unplugged and drain it outside you will need leverage as it will need a slight tilt to do so.
Hope that helps..
There is a little hole about one inch above the the drain tube and out of it should come a rubber strap connected to a plug for the drain tube. On the far left of the control panel is a diagram of a bucket under a water drop, just below is an led that comes on when the water tank is full and needs to be emptied. I just roll mine out on the porch and pull the plug. Also, when the tank is full the unit should shut off.
Which one? The internal water tank just slides out of its chassis (located on the left side, near the front). You might have slight spillage after a good tug or two. For the external water tank, located the white "spout" that protrudes from the rear. Inside of this "spout", there is silver clip. Just press the clip inward and that should release the connector that is attached to the external water tank.