Question about Canon Cameras

5 Answers

My HP Pavilion 9000t cannot seem to detect my Canon ZR830 camcorder. Even though the Canon shows "DV IN" when I connect the firewire, after using system restor to roll back prior to Windows update, and after updating the IEEE driver in device manager, the computer can't find it. Annoyingly enough, I was previously able to "see" this camcorder on my computer. No help on the Canon site, and no help on the HP site either.

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  • 20MuddyPaws May 19, 2008

    And I'm using Vista.

  • 20MuddyPaws May 19, 2008

    Thx for your response. Unfortunately, when I downloaded the patch, I rec'd a msg saying it "did not apply to my system." (Plus I never rec'd that nasty error message...) Nothing on that thread either.

  • 20MuddyPaws May 19, 2008

    :-( Tried that too. This camcorder didn't initially require any drivers, and on the canon site I get a message saying, "No drivers are available for this selection. This operating system may not require a driver or, in the case of older operating systems, may no longer be supported." I've been checking that site for a while actually, and it's always had the same message (even though both computer and camcorder are less than 6 months old).

  • 20MuddyPaws May 19, 2008

    And of course it worked fine prior to downloading the updates.

  • 20MuddyPaws May 19, 2008

    I don't really understand this response... I did ensure the power-saver was off; no results. I've tried doing this while plugged into the charger and while unplugged.

    w/r/t the 2nd part of your post... there is no driver for this camcorder. I even double-checked the user manual, which confirms this.

  • 20MuddyPaws May 19, 2008

    And for some reason, my computer does occasionally recognize my Seagate hard drive w/ firewire... but only occasionally. And yes, I've tried different cords and two different computer. Grrrr!

  • 20MuddyPaws May 19, 2008

    Reinstall what system? There's no driver for this camcorder.

  • 20MuddyPaws May 19, 2008

    btw, there is no Vista or XP driver for this. No driver at all apparently.

  • 20MuddyPaws May 19, 2008

    USB is working fine. Just tried disabling AVG and Adaware... still didn't work.

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5 Answers

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  • 2,035 Answers

First check if other USB device is working in the USB slot on your computer. Disable the anti virus or firewall from the system and then connect cam corder .

Posted on May 19, 2008

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  • Master
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Hello,

REinstall the system and then the cam will be installed automatically when you insert it. You should be in administrator previledege in doing this so that no restriction in installing the softwares.

may this help.

Posted on May 19, 2008

  • Emelio Navaja
    Emelio Navaja May 19, 2008

    The windows operating system.

    Your windows system encountered error , check the bios setting to plug and play the hardwares..and if your OS system was newly installed. Maybe you need to reinstall the motherboard drivers of the PC to stabailzed the state performance of the system. The most important is the chipset drivers.



  • Emelio Navaja
    Emelio Navaja May 20, 2008

    Please consult your Camera vendor for the problems encountered maybe they have and updates on that camcorder.

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  • 2,712 Answers

Try plugging the camera to the mains socket and then connect to the PC.

It also seems that there are no Vista drivers for this device:
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=326&modelid=14728&default_os=windows_vista


Here is some info from the Microsoft knowledge base:

"This symptom usually occurs because of the Power Management features of the device itself, most commonly with camcorders that have been connected to the IEEE 1394 bus. After the device's internal power management cycles the device's power, the device disappears from Device Manager because it has been "removed."

To resolve this issue, alter the power-down settings on the device itself, if settings are available. There is no option to do this in Windows."

Posted on May 19, 2008

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  • Swilin Sampson
    Swilin Sampson May 19, 2008

    Try reinstalling the driver and run it in Windows Xp compatibility mode:
    How to run the program
    Compatibility Wizard:






    1.
    Click
    on the START button then select CONTROL PANEL . Under control
    panel you then click onto PROGRAMS under Programs you will see this screen
    below you then select “Use an older
    program with this version of Windows”.






    2. You will then see this screen below.
    Click Next.






    3. Select “I want to use the program in
    the CD-ROM drive/I want to locate the program manually” and click Next.






    4. As a result of selecting to run the
    program from the CD-ROM drive/location you will see a message at which point you
    will have the option to choose your operating system. Select the “Microsoft Windows
    XP” option and click Next.






    5. You then will be prompted to select a
    display setting. Select “256 colors” and click Next.






    6. On the next screen, click Next unless
    your PC is controlled by an administrator.
    I.E. Your company owns the PC you are using. In which case you will need
    to consult with the company administrator.






    7. Select “Allow” and the program will
    begin to install.



  • Swilin Sampson
    Swilin Sampson May 19, 2008

    You could even try a clean boot:


    To Boot Clean in Windows Vista:



    1. Click Start and select Control Panel


    2. Click System and Mantience


    3. Click Administrative Tools


    4. Double Click System Configuration


    Configure Selective Startup options


    1. On the General tab, choose Selective Startup


    2. Uncheck Load Startup Items


    3. Select the Services tab


    4. Check Hide all Microsoft services


    5. Click Disable all


    6. Click on OK

    7. Click Restart.


    After performing the steps outined in my previous comment, restore your system by doing the following:


    1. Click Start and select Control Panel


    2. Click System and Mantience


    3. Click Administrative Tools


    4. Double click System Configuration


    5. On the General tab, choose Normal Startup


    6. Click Ok

    7. Click Yes, when asked to restart your computer









  • Swilin Sampson
    Swilin Sampson May 19, 2008

    If your camera is under warranty, maybe you can try getting a replacement. Sometimes that works.
    Otherwise, you may have to try a long winded method:



    you'll have to export the video by plugging in an analog miniplug from the
    camera into the rca input jacks on a DVD recorder, record the video
    onto the DVD-Recorder, and then put the DVD-r into the computer and input the video into your video software..

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  • Master
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Hi,

Vista has been known to have some issues with external devices whether USB or firewire. Microsoft has issued a patch for this issue. Additionally, for your particular concern, pls try Windows Vista patch to fix Firewire, or view this thread of similar issues which may be informative,

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on May 19, 2008

  • Louie  Role
    Louie Role May 19, 2008

    Hi again,

    Pls try to do a driver rollback on the firewire and/or see if you can do a system restore to the time before your update that caused the issue.


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  • Expert
  • 67 Answers

Hey,

First, be sure to uninstall any old drivers that you have on your computer that relate to this camera.

After any remains of that camera are off of your computer entirely, go to the webpage below to download and install the most up to date drivers.

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=174&modelid=14728#DownloadDetailAct

On that page, select your operating system, and download the drivers. Save them to a location that you can find, and then install them and restart your computer.

Try to connect your camera and use it as you normally did, and I believe this should fix your problem. Let me know what happens.

Posted on May 19, 2008

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