Hi my name is amyraffan and my dell inspiron 1545 touch pad/ mouse has stopped working completely it wont move and its froze in the same posiition, please help!

just check if it is having the issue while adapter connected to it or without adapter as well. we need to check if it is earthing issue or the issue is with touchpad itself.

Adel Heider,

You may want to first download the driver and install it into the system from the link below.
Inspiron 1545 Drivers Download Page
http://dell.to/14IpAJU

Erratic Pointer Movement

Here are some easy steps to take to determine the problem with a touch pad demonstrating erratic pointer movement:

1. Get the latest driver from support.dell.com - Most problems can be corrected with a simple driver download. This should always be one of the first steps when diagnosing any touch pad problem.
2. Check for hand and finger placement - The most common cause of random pointer movement is that the touch pad senses a finger or part of the hand near the surface of the device.
   • Have the customer attempt to use the touch pad normally but to pay attention to the location of his or her hands and fingers. Are any straying too close to the touch pad?
   • Adjust the Touch Sensitivity and TouchCheck settings in the Touch Pad Settings section of the Dell Touchpad Properties.
3. Try an external mouse - Does this problem happen with an external mouse attached?
   • The Device Select section of the Dell Touchpad Properties has options to enable or disable the touch pad or external mouse. Try several combinations of these settings.
   • If the problems only occur when the touch pad is enabled and do not occur any time a mouse or other external device is used, then the issue is related to the touch pad.
4. Check for mechanical problems - If the problem cannot be corrected by adjusting the settings mentioned above and only occurs with the touch pad enabled, then this could indicate a mechanical problem.
   • Press down on the palm rest on first the left side of the touch pad and then the right. See if the cursor starts moving on its own.
   • Run Dell 32-bit Diagnostics and try to recreate the problems there. If either of these situations occur, then replace the palm rest.

No Pointer Movement

No pointer movement from the touch pad (or track stick, if available) usually is the result of one of two things: The touch pad has been disabled in the driver interface, or the touch pad cable is damaged or disconnected. Follow the steps below to determine the problem.

1. Connect an external mouse - In either situation, an external mouse should still function. If it does not, try booting into Safe Mode and testing both devices again.
2. Enable the touch pad in the driver settings - Using the external mouse (or key strokes if no mouse is available), go into the Dell Touchpad Properties. Go to the Device Select section and enable the touch pad. If already enabled, get the latest driver from support.dell.com.
3. Test the device in Dell 32-bit Diagnostics - To eliminate a potential software problem, run the Dell 32-bit Diagnostics and test the device here.
4. Check for mechanical problems - As a last resort, press down on the palm rest where the touch pad connector is located on the system board. If the pointer reacts in some way, then the cable may just need to be reseated. Otherwise, replace the palm rest.

Thank You,
Dell-Jesse L
Dell Social Media and Communities

She will have to take it to a repair shop and have the touchpad replaced. This is going to cost her about $200, since the warranty has expired a few days ago. Unless of course she had got extra warranty, in that case it will be free.

Connect a USB mouse.
Then, in Control Panel, access the 'Mouse' panel, and "enable" the touchpad.

If you've reinstalled the drivers for the touchpad, the issue is likely the hardware- if in warranty, contact Dell tech support- if not, you may need to purchase the palmrest assembly and consult support.dell.com for the install instructions

I’m happy to help further over the phone at https://www.6ya.com/expert/susan_42b401e0b1603d8a

When touch pad does not work it is because of service not running or corrupt drivers. Service is most likely dell event service. If you go to dells site and search for touch pad not working it will give you detailed instructions on how to fix. i had same issue with my sony laptop where it just stopped working and also my FN button was not working. Hope this helps.

Are you referring to the mouse pointer when using the touch pad? To isolate the problem, try to use a USB mouse and see if the pointer will move. If the USB mouse works, then the touch pad could be disabled.

Refer to the user manual of the laptop and see on how you can enable the touch pad.

If same problem occur even though you're using a USB mouse, contact the manufacturer of the computer for second opinion or repair.

Good luck and have a great day!

butlerp934

If you reinstalled the drivers then most like there is a problem with the touch pad its self. If you are still under warranty I would call Dell Tech Support to get the touch pad replaced on the system.

Issken

try to go to the control panel then look for the mouse option, then open its property then on the hardware tab, try to change instead of ps/2 compatible mouse try to replace it by clicking the dropdown arrow.hope it works for you.

ok so if your touch pad isn't working you need to get in to your control panel there look for device manger then look for the disable touch pad and enable it hope this helps

tip plug in a external mouse so you can get to the control panel